Revenue Executive
2 weeks ago
Job Ref:
ILH4468
Branch:
Iconic Luxury Hotels
Location:
Iconic Luxury Hotels, New Milton
Salary/Benefits:
£30,000 plus Iconic Luxury Hotel benefits
Contract type:
Permanent
Hours:
Full Time
Hours per week:40
Posted date:25/05/2023
Closing date:08/07/2023
Aim of the role
- To be confident in new rate system builds in Opera, Synxis, Siteminder and GDS, Manager and any 3rd parties
- Investigate, follow up and resolve all failed audits, stay restrictions and parity investigations
- Ensure accurate coding of all information in the channel manager for accurate reporting
- Bi weekly catch up with the FB, MICE and Spa stakeholders to analyse and highlight the need periods on the forecast calls
- Liaise with the digital team to identify opportunities to promote all the revenue streams.
- Run quality assurance checks on all information loaded before being set live.
- Responsible for rate loading in all integrated systems to ensure all information entered in is accurate.
- To maintain accurate records of every rate loading approvals and submissions as per company standard.
- Maintain Distribution Channel Management System for OTA.
- To ensure all information entered in to Synxis is accurate and meets the current company standards.
- To maintain accurate records of rate configurations (offsets/supplements, etc) as per company standard.
- Minimize rate parity issues, utilise control measures in place to ensure rate parity at all times
- To communicate rate loading confirmation to CRO team in an accurate and timely manner.
- Monitor and manage updates to interface configuration related to synxis for accurate mapping of data.
- Monitor and investigate all interface failures regularly and communicate with hotels and vendors to resolve.
- Audit hotels' set up on channel manager, OTA extranets and 3rd party vendors on a regularly basis.
- Build property details on all approved OTAs and wholesalers; make sure that all room and rate plan codes are built and mapped correctly; oversee activation within agreed timelines.
- Maintain and ensure accurate rates and inventory allotments to promote reate parity through all bookings channels.
- All staff should be confident in understanding and executing the company's policies and procedures with respect to privacy, confidentiality and data protection.
- To be fully aware of the Hotel's Fire Safety procedures and Health Safety regulations
Service that is thoughtful and discreet; food that attains culinary perfection yet is delivered in a relaxed, comfortable environment; rooms that project opulence but make you instantly feel at home.
Our hotels each have their own stories, traditions and character that mark them out as unique. This individuality brings our collection together. Our team take cues as to the level of service each guest expects. Familiar, chatty or more reserved. Our distinct character is reflected both in service levels and the environment. Everything we do is instinctive and insightful, creating an emotional connection with each guest.Our existing portfolio includes world-famous Cliveden House, a grand stately home hotel; Chewton Glen, a quintessentially English manor house on the fringes of the New Forest and Solent Coastline; The Lygon Arms, a 600-year-old luxury Cotswolds coaching inn; and 11 Cadogan Gardens, a distinguished home from home in one of the most prestigious areas of London.
The Mayfair Town House, London also joined the collection in December 2020-
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