Treatment Co Ordinator

2 weeks ago


Leicester, Leicester, United Kingdom Portman Dentex Full time

Are you a Qualified Dental Nurse, looking for a new position? Do you love great customer service and using your knowledge of treatment plans? This might be the introduction you need to a very exciting and busy Treatment Coordinator role.

Main Responsibilities

  • Effectively use the CRM system to monitor and action customer contact
  • Process documentation following customer sign up and update all internal systems used to monitor patient flow
  • Ensure new patient consultations are booked into the patient management software
  • Confidently answer telephone calls from new and existing private patients
  • Create advertising campaigns, practice brochures/ leaflets and social media advertising
  • Provide the highest level of customer service to potential and existing patients

Requirements:

  • Have an enthusiastic, bubbly and positive personality
  • Polite, friendly and articulate on the telephone
  • Experience of working within a patient focused/customer services/sales environment
  • Experience of working to sales targets and achieving them
  • An organised approach with the ability to deal with multiple tasks
  • Fluent in English with a good standard of written English
  • Confident with IT and social media
  • Experience in dentistry / orthodontics is useful but we will provide full training
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