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Urology Cancer Support Worker
1 week ago
This role will provide support to the team of specialist nurses and also to the patients accessing this service.
Main duties of the job
To provide general, specific and specialist information to patients and clinical teams regarding urological cancer and cancer services, to ensure patients are signposted at all times during their treatment and beyond
Provide information and support for people with non-complex care needs
To engage with the community services as appropriate
Recording patient information on the Trusts Systems
Assisting the PSA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems
The team you will be working within consists of 4 cancer clinical nurse specialists and a band 4 urology cancer support worker.
There is also a team of Urology Nurse specialists based at Paignton hospital and 3 secretaries that provide secretarial services to the whole of the Urology Nursing team.
We predominately work over 2 sites Torquay and Paignton Hospitals and at times you may be expected to travel between sites.
The base of the role will be at Belmont Court in Torquay (just off the main hospital site).Detailed job description and responsibilities
Communication and working relationships
Communicate effectively with patients and carers and with a wide range of clinical and non-clinical stakeholders in secondary and community settings
Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity
Ability to deal with complex and difficult situations and handle difficult questions
Demonstrate an awareness of limits of practice and seek appropriate support and guidance
Actively engage with the key voluntary sector and community stakeholders
Provide sensitive support and guidance to individuals who contact The Urology Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams
Support information delivery to patients and carers on a wide range of matters within your field of expertise and recognise when onward referral is required
Assist in the triage of incoming phone calls and drop ins. This will include consideration of caller's information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support
Communicate all information and advice using a range of advanced communication skills including use of reassurance, tact, and empathy
Support the team with day-to-day running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings
Key relationships will be with:
Patients and Carers
Primary Care
The local community/public
Lead Cancer Nurse
Cancer Services Manager
Consultants and other medical/nursing staff
Cancer Nurse Specialists
The Lodge Cancer Support and Information Centre staff
Wider Cancer Services Team
Community teams and services
Trust administrative staff
Lodge volunteers
Planning and organisational skills
Support the Cancer Nurses in co-ordinating the day to day running of the information and support services
To support data collection to facilitate service improvements, quality and audit
Organise and prioritise the designated workload in relation to identified needs
Organise appointments as required
Make pre-planned outbound calls to patients to assess on going needs to enable a proactive prevention approach
Analytical and judgemental skills
Escalating complex decisions/queries to the Clinical Nurse specialists for assessment and review
Ensure that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion
Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards
Identify indicators of need or changes in need through telephone contact and respond appropriately
Responsibility for patient and client care
To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs.
To signpost patients/carers directly to information resources to support people in making decisions about aspects of their own care, enable independence and support self-management as appropriate
Support the delivery of patient and carer information around
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