Aftercare Consultant

2 weeks ago

ChesterleStreet, Durham, United Kingdom The Watches of Switzerland Group Full time
Do you have excellent administrative and communicational skills?
Are you passionate about the journey of a customer and for building relationships?
Would you like to work with some of the most fascinating watch brands?
This is a customer facing role which involves taking clients through the whole aftercare journey at Watches of Switzerland.

Aftercare Consultants are passionate for looking after our clients and managing the process from start to finish, providing consistent communication at every stage.

A team player with a keen eye for detail you will act as a guarantor of excellence, delivering an exceptional experience in our Aftersales Department.

Taking in repairs, ordering the required parts and assisting clients in understanding their service warrantees, you will be working closely with internal and external workshops.

As a key communicator, you will ensure aftersales orders are completed in good time and to the expected levels of service.


About you

  • Highly organized with great attention to detail
  • A passion for delivering exceptional customer service
  • A great communicator with a natural flair for striking up conversation
  • Eager to learn and build on your retail and product knowledge
  • A flexible team player who is always ready to go the extra mile
  • A genuine interest in fine watches

About us
Our world is one of horological obsession. A place where luxury prevails and our clients' needs are central to everything we do.

Finding the luxury timepiece for our clients is what makes us tick, and we endeavour to make our showrooms and the service within them extraordinary.

Our experts are on-hand for everything, from finding the perfect luxury watch to revealing some of the latest pieces from the world's most prestigious brands.

Our bespoke VIP services allow clients to book an appointment to view selected pieces, in an environment tailored to their own personal needs as well as offering an all-encompassing suite of watch servicing and repairs.


Rewards
Here at Watches of Switzerland, alongside a competitive salary our benefits also include sales related commission and staff discount.

We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent.

The opportunities are endless

Job Types:
Full-time, Permanent

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