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Housing Officer
1 week ago
Housing Officer - URGENTLY Required
Duration: 2 Month / possibility of extension
Location:
Home Based Covering the below:
Zone - Mansfield, Broxtowe, Sandiacre
Zone - Ockbrook, Borrowash, Draycott, Breaston
Hours: 37.5 hours Mon - Fri
Pay Rate:
Between £18 - £22 umbrella (Dependent on experience)
An opening has arisen for an
Housing Officer in the East Midlands.
Said individual shall be a visible presence on specialist housing schemes, maximising communication to achieve tenancy sustainability and positive tenancy management.
- Make a difference to our customers and communities by early intervention, regular contact and proactive estate management
- Enforce tenancy conditions in line with agreements, policies and standards, with an early intervention and prevention ethos
- Minimise voids by coordinating the allocations and referral process
- Manage the letting process of homes for customers whether they are relets or new homes thus maximising organisations rental income and minimise loss
- Responsible for the signing up of new customers including new sign up and tenancy management visits
- Maximise the usage and completeness of customer data
- Review individual customer needs to identify cases where intensive tenancy support is required, including securing external support where required
- Maximise rental income by supporting the income management process by carrying out facetoface meetings and attending Court to present cases in line with organisations process and Court protocols
- Manage low level ASB to successful conclusions.
- Positive customer engagement and efficient resolution of customer expressions of dissatisfaction or complaints
- Respond to customer feedback and deliver excellent levels of customer satisfaction.
- Review performance and make continuous improvements for the benefits of the schemes, customers, including regeneration projects
- Ensure service standards are maintained by following the organisations policies and procedures
- Enhanced DBS
- Full Licence with access to a vehicle
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