Customer Service Operator

1 week ago


Glasgow, Glasgow City, United Kingdom Blue Arrow Full time
Temporary position - starting ASAP
Key Responsibilities
Provide a first class customer service support by telephone and in writing to internal and external customers
Accurately route incoming telephone calls and complex enquiries to the correct named person or business area(s) within
Handle/respond to callers in a friendly and professional manner
Effectively deal with angry and abusive callers and escalate calls to Customer Service Advisor, Customer Services Team Leader and Customer Service Manager where appropriate
Respond to general enquiries from customers (except centres) and provide them with guidance/resolution e.g. on where to access information on the company website and how to place orders for replacement documents from the company's website
Support the Complaints and Feedback process ensuring complaints received are effectively routed to the relevant personnel
Blue Arrow
Tina Piliciausaite


Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



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