Sales Co-Ordinator

2 weeks ago

Saint Mellons, United Kingdom Manpower UK Ltd Full time

Internal Sales Co-ordinator

Location: Cardiff

About the Job:

We are looking for an Internal Sales Co-ordinator to join our team in Cardiff. In this role, you will be responsible for supporting sales and business administration for our clients' products in the Cardiff area. Your main focus will be on ensuring smooth branch operations, managing customer orders, stock purchases, credit control, product availability, and delivery coordination. You will also work closely with the Branch and Regional Business Development Managers to identify and develop new business opportunities.

Key Responsibilities:

  • Uphold the company's core values and principles.
  • Accurately process customer orders and inquiries.
  • Purchase necessary items from suppliers following company guidelines.
  • Coordinate stock transfers with other branches.
  • Provide transport quotes and ensure cost-effective delivery.
  • Inform customers about deliveries, shortages, and completions.
  • Collaborate on pricing quotations and maximize sales opportunities.
  • Promote products and services.
  • Size and select air movement items from customer information.
  • Develop and maintain sales through various communication channels.
  • Maintain and update discount structures and stock levels.
  • Coordinate with Credit Control on customer accounts.
  • Perform daily office duties, including dispatch, filing, and quotation updates.
  • Complete month-end procedures for accurate accounting.
  • Handle cash and credit card payments for trade counter sales.
  • Use the company's Axapta computer system for relevant tasks.
  • Participate in stock takes and provide training to new staff as needed.
  • Adhere to Health & Safety policies and all other company policies.
  • Maintain professionalism and good customer relations.
  • Commit to continuous product knowledge development.
  • Perform any other duties to ensure smooth branch operations.
  • Maintain company confidentiality.

Limits of Authority:

  • Negotiate customer discounts within set limits, with required approvals for higher discounts.
  • Do not release goods to 'Stop' list companies without Credit Control approval.
  • Ensure cash payments are received before processing trade counter sales.
  • Follow company guidelines for supplier purchases and stock profiles.
  • Only accept returns for non-stocked items under specific conditions.

Candidate Requirements:

  • Previous Sales Administration and order processing experience.
  • Previous HVAC industry experience is preferred.
  • Knowledge of industry/products (training provided if needed).
  • NVQ Level 2 in Business Administration or Customer Service.
  • Ability to work both independently and as part of a team.
  • Proficient in Microsoft Office applications.
  • Warehouse experience is desirable.

Package:

Working hours:
Monday to Thursday 08:00-17:00, Friday 08:00-16:00.

Competitive salary based on experience.

Opportunities for career development with training and support.

25 days of annual leave plus bank holidays and a Christmas/New Year shutdown.

Additional benefits include corporate workwear, annual flu jab, online retail discounts, employee assistance program, gym discounts, family-friendly policies, and long service awards.

Post-Probation Benefits (after 12 weeks):

  • Occupational short- and long-term sick pay.
  • Company contributory pension.
  • Long Service Award.

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