Customer Relationship Manager

2 weeks ago

Exeter, Devon, United Kingdom AMR - Specialist Property Recruiters Full time

A prestigious estate agency that has built up a highly professional reputation and is now the number one agent within a very competitive market currently have a vacancy for a Customer Relationship Manager with a salary up to £25,600 pa.

Role Objectives

To effectively and efficiently provide sales, administrative and marketing support to the Manager and Residential Sales team and to provide the highest level of customer service.


To work pro-actively to assist both the Agency and the Management team to grow the company's market share, property stock levels and to continue to raise the Company's profile across all sectors of the business.


To willingly and enthusiastically promote and progress all sales, advertising and marketing initiatives and where necessary take personal responsibility for specific initiatives as instructed by the management team.

Main Duties

  • Answering the telephone and dealing with enquiries in a timely manner and dealing with telephone and internet enquiries and booking appointments in the diary for viewings and market appraisals
  • Diary management ensuring that appointments are scheduled effectively
  • Efficient use of Reapit sales software, ensuring information entered accurately
  • To efficiently manage Applicant Registration, to manage the applicant database and to encourage best practice in applicant registration in line with GDPR.
  • Arrange viewings and market appraisals, trying to achieve additional viewings on other suitable company properties.
  • Update vendors with viewing feedback, liaising with Viewings Coordinators and Negotiators.
  • To provide full administrative support to Negotiators (Negs) and Agency team, undertaking a proactive role in the efficiency of the Sales office.
  • Creating draft Sales Particulars using wording and photographs provided by the Negs for approval and agreement with the Vendor.
  • To put together memorandums of sale to send to Vendors, Purchasers and Solicitors
  • Liaising with Sales Progression Manager, to obtain updates from Solicitors, Vendors, Purchasers, Agents and Intermediaries to move sale along.
  • You may be asked from time to time to attend company and charity related events, attend company meetings and training meetings, or work from another office/location.
  • Any other duties as requested by management
Hours: 8.45am to 5.30pm Monday to Friday, 9am to 2.30pm one in 4 Saturdays. Based in Exeter office.

Salary:
£22,000 to £25,000 p.a. depending on experience. Clothing allowance £600 p.a.


AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.

We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager,Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New HomesSales Consultant.

If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)

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