![First Response Group Ltd](https://media.trabajo.org/img/noimg.jpg)
Helpdesk Administrator
1 week ago
What are we looking for in a Help Desk Administrator?
- Strong prioritising and organisational skills.
- The ability to solve problems using your own initiative and be able to confidently recall training provided.
- To work with limited supervision when making decisions, able motivate self and be proactive.
- Strong communication skills must have excellent telephone manner and be able to communicate electronically with end users/customers directly.
- Previous experience working in a customer service/admin function.
- The ability to work within a fastpaced environment and ensure smooth delivery of services provided.
- Good time management and display high level of accuracy
- Aptitude to influence and chaseup internal departments when/if required
- IT skills to include a solid knowledge and competence in the use of Microsoft packages, specifically Excel.
- Able to report data in a timely and accurate manner
- Confidence to highlight inefficiencies and recommend solutions.
- Ability to multitask.
Desired Skills:
- Knowledge or experience in facilities management administration
- Knowledge or experience in security services
- Administration in a customer servicebased role
- Knowledge of building management services
About Company:
First Response Group (FRG) is a total security, risk, and facilities management solutions company.
We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.Job Types:
Full-time, Permanent
Salary:
£20,600.00 per year
Benefits:
- Casual dress
- Company pension
- Onsite parking
- Private medical insurance
- Wellness programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
Compliant with government guidelines
Work Location:
In person
Reference ID:
Help Desk Administrator
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