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Client Services Administrator

3 months ago

Bristol, Bristol, United Kingdom Langford Vets Full time

We are seeking an experienced, professional and dynamic customer care focused individual who is also interested in working around animals to join our Client Service Administration team in our Small Animal Referral Hospital working full time Monday to Friday, to include some weekend cover on a rota basis.


About us;
Langford Vets is located in the beautiful Somerset countryside, whilst being close to the vibrant city of Bristol.

As a subsidiary company of the University of Bristol, Langford Vets is a commercial veterinary business operating across all animal species and disciplines, whilst also teaching the future generations of vets and nurses.


The Small Animal Hospital is a specialised veterinary hospital taking patients from approximately 600 first opinion veterinary practices across the SW of England, that require advanced and specialised treatment, procedures and care.

The hospital is busy and can be highly pressured at times, dealing with emergencies/urgent and chronic cases requiring referral.

The role involves;:

  • Answering telephones and paging Clinicians
  • Making appointments
  • Managing the online referral process for veterinary practices
  • Meeting and greeting clients and patients
  • Maintaining and updating records
  • Dealing with insurance claims
  • Taking payments
  • Liaising with the clinical team regarding referrals
  • Updating clients on patient status
For a full list of responsibilities please see the Job Description attached to this advert

You will need;

  • A compassionate, diligent and hardworking attitude
  • Previous experience working as a receptionist
  • To be passionate about delivering fantastic customer service
  • Good organisational skills
  • Great multitasking skills, whilst working in a busy and sometimes stressful environment
  • Strong communication and interpersonal skills
  • Selfmotivation, whilst motivating others
  • To be able to support clients and patients in often sad and stressful situations

What we can offer you;


As well as being part of a friendly and supportive culture, at Langford Vets we care about our team and offer a comprehensive employee benefits package, you will be eligible for a range of family-friendly benefits including; a generous pension scheme, 5 weeks holiday per year plus Bank Holidays, Bupa Benefit, enhanced maternity and paternity pay (after 2 years' service), employee discount, long service awards, CPD allowance and free onsite parking.

The salary for this role is £23,400.

Job Types:
Full-time, Permanent

Salary:
£23,400.00 per year

Benefits:

  • Company events
  • Company pension
  • Gym membership
  • Onsite parking
  • Private medical insurance
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Application deadline: 08/04/2024