Administrator - St Albans

2 weeks ago


St Albans, Hertfordshire, United Kingdom Bupa Full time

Administrator

Bupa St Albans Clinic, AL1 2PS

Full-time, 40 hours per week

Salary £23,000 with excellent benefits


Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role
To ensure all reception and administrative activities in the clinic are carried out efficiently and effectively.

To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.


You'll help us make health happen by:

  • Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
  • Ensure all customers have the correct paperwork to support their visit appointment packs (where applicable), clinical file preparation and consent forms.
  • Effective results management (including receiving, scanning, and uploading) and followup of suppliers to ensure turnaround within the agreed SLA.
  • Make sure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure.
  • Perform a quick turnaround of documents, working in date order and prioritising to meet deadlines.
  • Assist in bookings of mammograms and MSK referrals (where delivered at the centre).
  • Post collect, open, date stamp, distribute incoming and outgoing post and generate letters.
  • Monitor stocks and order goods when required.
  • Play an active part in ensuring wellpresented facilities through proactivity and effective escalation as and when required.

Key Skills / Qualifications needed for this role:

  • PC literate
  • proficient in MS Office packages
  • Excellent communication (written and verbal) and interpersonal skills
  • Team working experience
  • Knowledge of medical terminology (desirable)
  • Well organised and reliable

Benefits
Our benefits are designed to make health happen for our people.

Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.

We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performancebased bonus
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus.

Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We make health happen by being brave, caring and responsible in everything we do.


As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job.

We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.


Time Type:
Full time

Job Area:
Administration

Locations:
Clinic - St Albans
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