Current jobs related to Care Navigator - Leamington Spa, Warwickshire - Clarendon Lodge Medical Practice
-
Thoracic Surgery Nurse Navigator
2 days ago
Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full timeJob Title: Thoracic Surgery Nurse NavigatorJob Summary:The Thoracic Surgery Nurse Navigator will play a crucial role in facilitating a timely, integrated, and coordinated approach to the care of patients with thoracic disease. This position will coordinate care for patients throughout the continuum of care from diagnosis and throughout treatment.Key...
-
Thoracic Surgery Nurse Navigator
2 days ago
Leamington Spa, Warwickshire, United Kingdom Care New England Health System Full timeJob Title: Thoracic Surgery Nurse NavigatorJob Summary:The Thoracic Surgery Nurse Navigator will play a crucial role in facilitating a timely, integrated, and coordinated approach to the care of patients with thoracic disease. This position will coordinate care for patients throughout the continuum of care from diagnosis and throughout treatment.Key...
-
Experienced Receptionist/Care Navigator
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom GP Surgery Full time**Job Summary**We are seeking an experienced and skilled Receptionist/Care Navigator to join our team at a GP Surgery. The successful candidate will be responsible for providing administrative support to our healthcare team, ensuring the smooth operation of our practice.Key Responsibilities:Assist patients in accessing the most appropriate healthcare...
-
Experienced Receptionist/Care Navigator
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom GP Surgery Full time**Job Summary**We are seeking an experienced and skilled Receptionist/Care Navigator to join our team at a GP Surgery. The successful candidate will be responsible for providing administrative support to our healthcare team, ensuring the smooth operation of our practice.Key Responsibilities:Assist patients in accessing the most appropriate healthcare...
-
Care Specialist
7 hours ago
Leamington Spa, Warwickshire, United Kingdom Hampton's Resourcing Limited Full timeUnlock Your Potential in Social CareAt Hampton's Resourcing Limited, we're dedicated to helping you find your next exciting opportunity in Social Care. Our experienced team is passionate about supporting individuals in achieving their career goals.Our Commitment to Equality, Diversity, and InclusionWe believe that everyone deserves equal opportunities,...
-
Care Specialist
5 hours ago
Leamington Spa, Warwickshire, United Kingdom Hampton's Resourcing Limited Full timeUnlock Your Potential in Social CareAt Hampton's Resourcing Limited, we're dedicated to helping you find your next exciting opportunity in Social Care. Our experienced team is passionate about supporting individuals in achieving their career goals.Our Commitment to Equality, Diversity, and InclusionWe believe that everyone deserves equal opportunities,...
-
Customer Care Specialist
1 week ago
Leamington Spa, Warwickshire, United Kingdom WSAudiology Full time{"title": "Customer Care Specialist", "content": "Unlock Your Potential in Customer CareAt WSAudiology, we're committed to delivering exceptional customer experiences. As a Customer Care Specialist, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Engage with customers to answer enquiries, provide...
-
Customer Care Specialist
1 week ago
Leamington Spa, Warwickshire, United Kingdom WSAudiology Full time{"title": "Customer Care Specialist", "content": "Unlock Your Potential in Customer CareAt WSAudiology, we're committed to delivering exceptional customer experiences. As a Customer Care Specialist, you'll play a vital role in ensuring our customers receive the best possible service.Key Responsibilities:Engage with customers to answer enquiries, provide...
-
Customer Service Liaison
3 weeks ago
Leamington Spa, Warwickshire, United Kingdom Guided Solutions Full timeJob OverviewWe are seeking a highly skilled and compassionate individual to join our customer service team at Guided Solutions. As a Clinical Customer Service Representative, you will play a vital role in providing exceptional support and guidance to customers navigating the social care sector.Our client is a pioneering service provider dedicated to...
-
Wellbeing and Community Support Specialist
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom Turning Point Full timeAbout the RoleWe are seeking a compassionate and caring individual to join our team as a Wellbeing and Community Navigator. As a key member of our team, you will play a vital role in supporting people with Learning Disabilities across England.Key ResponsibilitiesProvide information and advice to individuals through one-to-one sessions, helping them to...
-
Wellbeing and Community Support Specialist
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom Turning Point Full timeAbout the RoleWe are seeking a compassionate and caring individual to join our team as a Wellbeing and Community Navigator. As a key member of our team, you will play a vital role in supporting people with Learning Disabilities across England.Key ResponsibilitiesProvide information and advice to individuals through one-to-one sessions, helping them to...
-
Senior Business Analyst
3 days ago
Leamington Spa, Warwickshire, United Kingdom National Grid Full timeAbout the RoleWe are seeking a highly skilled Senior Analyst to join our Global IT function as a Finance Business Partner. This role will support budgeting and forecasting for National Grid's Global IT organisation and work closely with the Finance Business Partnering team to meet companywide financial and strategic objectives.Key ResponsibilitiesSupport...
-
Senior Business Analyst
3 days ago
Leamington Spa, Warwickshire, United Kingdom National Grid Full timeAbout the RoleWe are seeking a highly skilled Senior Analyst to join our Global IT function as a Finance Business Partner. This role will support budgeting and forecasting for National Grid's Global IT organisation and work closely with the Finance Business Partnering team to meet companywide financial and strategic objectives.Key ResponsibilitiesSupport...
-
Wellbeing and Community Support Specialist
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom Turning Point Full timeAbout the RoleWe are seeking a compassionate and caring individual to join our team as a Wellbeing and Community Navigator. As a key member of our team, you will play a vital role in supporting people with Learning Disabilities across England.Key ResponsibilitiesProvide information and advice to individuals through one-to-one sessions, helping them to...
-
Wellbeing and Community Support Specialist
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom Turning Point Full timeAbout the RoleWe are seeking a compassionate and caring individual to join our team as a Wellbeing and Community Navigator. As a key member of our team, you will play a vital role in supporting people with Learning Disabilities across England.Key ResponsibilitiesProvide information and advice to individuals through one-to-one sessions, helping them to...
-
Oncology Patient Support Coordinator
1 month ago
Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full timePosition Overview An exceptional opportunity is available for individuals with prior experience in the NHS and a keen interest in oncology services to assist in our Haematology pathway through a new patient-centric role. The Oncology Patient Support Coordinator (OPSC) will be an integral member of the Clinical Nurse Specialists (CNS) team, collaborating...
-
Senior Data Protection Architect
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom Tata Consultancy Services Full timeAbout the RoleWe are seeking a highly skilled Senior DLP Architect to join our team at Tata Consultancy Services. As a Senior DLP Architect, you will play a critical role in designing, implementing, and managing data loss prevention strategies and technologies.Key ResponsibilitiesDevelop and implement data loss prevention concepts, policies, and...
-
Senior Data Protection Architect
2 weeks ago
Leamington Spa, Warwickshire, United Kingdom Tata Consultancy Services Full timeAbout the RoleWe are seeking a highly skilled Senior DLP Architect to join our team at Tata Consultancy Services. As a Senior DLP Architect, you will play a critical role in designing, implementing, and managing data loss prevention strategies and technologies.Key ResponsibilitiesDevelop and implement data loss prevention concepts, policies, and...
-
Senior Data Protection Specialist
2 days ago
Leamington Spa, Warwickshire, United Kingdom Tata Consultancy Services Full timeJob Title: Senior DLP ArchitectJob Summary:We are seeking a highly skilled Senior DLP Architect to join our team at Tata Consultancy Services. As a Senior DLP Architect, you will be responsible for designing, implementing, and managing data loss prevention strategies and technologies.Key Responsibilities:Understand data loss prevention concepts, policies,...
-
Senior Data Protection Specialist
2 days ago
Leamington Spa, Warwickshire, United Kingdom Tata Consultancy Services Full timeJob Title: Senior DLP ArchitectJob Summary:We are seeking a highly skilled Senior DLP Architect to join our team at Tata Consultancy Services. As a Senior DLP Architect, you will be responsible for designing, implementing, and managing data loss prevention strategies and technologies.Key Responsibilities:Understand data loss prevention concepts, policies,...
Care Navigator
3 months ago
JOB TITLE:
CARE NAVIGATOR
RESPONSIBLE TO:
Practice Access Manager and Practice Manager
RESPONSIBLE FOR:
n/a
JOB PURPOSE:
- Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services.
- To ensure that all patients have a positive experience.
- To work as part of the care navigation team in a professional manner to provide high quality reception, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
- To follow all relevant standard operating procedures, policies and charters to ensure working in an efficient and courteous manner at all times.
- To provide a professional call handling service and associated administration duties.
- To embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
- To record all essential information accurately.
MAIN DUTIES AND RESPONSIBILITIES
1. To receive and greet patients, i.e. clients and visitors to the Practice, in a welcoming and professional manner and to act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff.
2. To engage with patients/clients; provide advice and proactively signpost patients and clients to the most appropriate clinician/service including services outside the practice where appropriate
3. Respond and/or redirect all patient and visitor requests accordingly.
4. To deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and to escalate to the Practice Management Team as appropriate.
5. To take telephone calls and online requests from patients and accurately record all essential information on the clinical system.
6. Process online forms in line with the practice procedure
7. Register new patients on the Patient Demographic System (PDS) and on the clinical system
8. To provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and/or redirect all patient and visitor requests accordingly.
9. Identify callers or patients who may present face to face requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department.
10. To accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.
11. To answer/make telephone calls in a professional manner ensuring important/appropriate information is documented and signposted accordingly and to accurately take messages.
12. To assist with the call and recall of patients
13. To ensure that all rooms are checked in line with the practice close down procedure
14. To act as a chaperone for doctors as requested.
15. Arrange for an ambulance for patients as and when requested by the clinician.
16. Notify the Practice Access Manager or Access Supervisor of any equipment or IT failures or faulty equipment
17. To receive and receipt cash and cheques from patients and clients for non-NHS services in line with practice procedures.
18. To attend meetings as required, e.g. practice meetings, reception meetings and all PTL sessions.
19 Provide guidance and training to new members of staff.
20. To maintain patient and staff confidentiality at all times including outside of the work environment working within reference to the Data Protection Act.
21. To provide holiday and sickness cover for reception and other administration duties as required.
22. To undertake a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patient's request, distributing prescriptions, photocopying, filing, preparation of letters for posting and clerical support to others within the Practice
24. To receive paperwork associated with requests from outside agencies (e.g. Insurance/ travel cancellation forms) informing patients of cost incurred and direct to appropriate department
25. Preparation of pathology form for phlebotomy clinics
26. Receive and distribute external and internal post and redirecting mail as appropriate
27. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
28. Advise the Line Manager of any problems and take appropriate action as directed.
29. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
30. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
**OTHER RESPONS
