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Guest Support Executive
3 months ago
The RolenOur Guest Support team manages the experiences of guests requiring extra help due to medical reasons or crisis on their Guided Vacation, by supplying proactive and caring support.
This involves being the single point of contact for both guests and family members with any queries or concerns regarding their arrangements and care in the country in which they are traveling.
You will also assess guests' desired tour suitability depending on their individual specific requirements, including notifying Travel Directors and Ground Handlers of any medical needs or specific requests those guests may have while on holiday.
Key ResponsibilitiesnDay to day communication with Travel Directors.
Communicating with our on-road-team and our external suppliers (via phone, email).nProviding proactive and caring support to guests that leave their guided trip due to medical reasons or crisis.nProvide an out of hours, on-call, phone support on a rota basis.nLiaising with our external suppliers on any queries concerning our groups.nAssess guests specific requirements.nEscalation of issues as required and which may have an impact on safety, PR, or legal liability, etc.
nWork closely with the UK/European operation team to assist with other projects and tasks
About YounFluency in English, spoken and written; excellent communication skills.nExcellent attention to detail with the ability to prioritise.nA flexible approach to work and able to adapt to situations.nPatient and empathetic.nHigh level of customer service skills and experience.nAbility to work without supervision.
