Night Tenancy Sustainment Officer

2 weeks ago

Bournemouth, Bournemouth, United Kingdom Pivotal group Full time

About us

Pivotal:

  • Provides sustainable homes, specialist support and compassionate care to vulnerable people.
  • Works closely with local authorities and other relevant commissioners, such as the NHS.
  • Provides approximately 450 homes for vulnerable people.
  • Offers vulnerable people the opportunity to rebuild their lives or have a better quality and independent life.
  • Operates successfully in a number of locations, including Cornwall, Gloucester and Dorset.

Purpose of job

  • To provide effective tenancy management across a geographical patch, and to maintain property security.
  • Are you passionate about helping others to utilise their strengths and to achieve their goals? Could you be the right person to join us in striving for our purpose doing more good for more people? Could you live our values of being passionate, caring and creative?

In return for your commitment to the role, Pivotal Support offer-

  • Fixed hour contract with a regular shift pattern 4 on 4 off 12 hour shifts average 42 hour week
  • Pension scheme and company sickness scheme
  • A comprehensive training and induction program
  • Opportunities for progression within a rapidly growing company
  • Perkbox
- access to over 200 discounts, offers and free services

  • Simply health cover, offering contributions and cover of wellbeing and health services
  • 5 weeks holiday plus bank holidays and an extra 8.4 hours for each years' service up to max 5 years.

Job Types:
Full-time, Permanent

Salary:
£22,380.00 per year

Key Responsibilities:

  • To ensure that housing management functions are carried out within current legislation.
  • To ensure that all properties within a geographical patch are secure at all times.
  • Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate.
  • Ensure that safeguarding's, incidents, accidents and near misses are reported and responded to appropriately.
  • Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night.
  • Provide reports and data as required by team leaders or managers.
  • Assist in the collection of rents and service charges where possible.
  • Monitor CCTV footage as appropriate, ensuring the safety of customers and colleagues.
  • Report repairs and maintenance issues promptly.
  • Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate.
  • Clear and clean void rooms to enable them to be relet as soon as possible.
  • Participate in a handover at the beginning and end of each shift, working closely with day colleagues to ensure that any agreed actions are completed.
  • Promote the work of the Community Investment Manager.
  • Participate in team meetings as required.
  • DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults

Education,Training, Skills and work experience

ESSENTIAL

  • Experience of working with and supporting vulnerable people
  • Experience of working with those experiencing addiction and/or poor mental health

Desirable

  • CIH Qualification at level 2 or above preferred but not essential
  • Tenancy management experience preferred
  • Security experience

Mobility

  • Able to travel independently and effectively throughout the company's area of operation
  • Access to a car (with business cover)
  • Full driving licence

Work remotely

  • No

Job Types:
Full-time, Permanent

Salary:
£22,380.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Sick pay
  • Store discount

Schedule:

  • Night shift

Application question(s):

  • Are you currently living in the UK

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Dealing with vulnerable adults: 2 years (required)

Licence/Certification:

  • Driving licence with business insurance (required)

Work Location:
In person

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