Tenancy Advice Assistant

2 weeks ago


Bournemouth, Bournemouth, United Kingdom Seven Resourcing Full time
Seven Social Care are looking for 1 Tenancy Advice Assistant in Bournemouth Christchurch and Poole (BCP) Housing Team. This position is part time (18.5 hours per week) and is paying £15.81 per hour.

The Role:


To ensure that all customer enquiries are dealt with effectively and efficiently in accordance with the Council's policies and service standards.

To receive enquiries from customers and log customer contacts for the Housing Management Team.

To provide general advice to customers and deal with initial queries on housing management issues, including anti-social behaviour, rent and lettings.

To liaise with other teams, departments and organisations to resolve customer queries.

Key Responsibilities:

  • To provide an excellent service to customers to meet their individual needs.
  • To undertake customer satisfaction surveys and elicit customer feedback.
  • To ensure that any payments received from customers are receipted in accordance with the Council's procedures.
  • To deal with contacts from tenants, other residents and third parties and log such customer contact on the Council's Northgate Housing IT system.
  • To provide basic advice and information to customers on housing management matters and other issues to answer customer contact.
  • To provide a reception service and deal with customer queries received through the integrated reception desk.
  • To receive complaints of antisocial behaviour and deal with these in accordance with policies and procedure.
  • To manage low level antisocial behaviour cases and escalate higher level cases accordingly to Housing Officers and the Anti-Social Behaviour Team.
  • To manage cases resulting from initial customer contact, e.g. permission for pets and changes to the tenancy agreement.
  • To manage cases in accordance with policies and procedure where access has not been provided for gas servicing and escalate cases accordingly to legal action.
  • To maintain a waiting list for garages and allocate garage tenancies in accordance with the Council's policies and procedures.
  • To receive and act on advice from other members of the housing management team.
  • To deal with general enquiries received from the public.
  • To identify own training needs and take part in training and development opportunities when required.
Any other duties prescribed by the Tenancy Services Manager.

Applicant Requirements:

  • Experience: 2+ years working in a similar role.
  • Compliance: Up to date DBS.
  • Travel: Clean UK driving license with the ability to commute to and from work independently.
  • Hours: 37 hours p/w.

Working for Seven Resourcing:

Established in 2011, Seven Resourcing is one of the UK's largest suppliers of temporary health and social care professionals.

Rated 'Excellent' on Trustpilot from 1900+ reviews, and with 20 major industry awards behind us, we take pride in knowing we can find you the best possible rates in a role you can be proud of.


INDSEVEN

Job Type:
Part-time

Part-time hours: 18.5 per week

Salary:
£15.81 per hour

Experience:

  • Similar UK: 2 years (required)

Work Location:
In person

Reference ID: 62011

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