Customer Service Advisor

2 weeks ago

Gateshead, Gateshead, United Kingdom Adecco UK LTD Full time £12

We have an exciting opportunity for a Customer Service professional to join our client's team in Gateshead. This position offers a temporary contract with the potential for a permanent role. If you have a strong background in customerr serice and enjoy providing excellent customer service, then this position is for you

Responsibilities:

  • Handle inbound calls and various types of inquiries from suppliers, health care professionals, current resident's family and friends, and new care seekers.
  • Be the first point of contact for callers, gathering comprehensive details about their care needs and current situation.
  • Capture the care seeker's details on a sales form and forward them directly to the care home.
  • Book appointments for the care seekers to visit the care home of their interest.
  • Send confirmation emails and relevant literature to the enquirers.

Key Skills:

  • Strong customer service background in contact centres.
  • Excellent keyboard skills and proficiency in spelling and grammar for sending customer emails.
  • Ability to work with multiple systems simultaneously, with good system navigation skills.
  • Familiarity with Microsoft Office, particularly Excel.
  • Empathy and the ability to handle sensitive calls with care.

Working Hours:

The ideal candidate will work 40 hours per week, spread across 5 shifts of 8 hours each. The shifts will be from Monday to Friday, 9am to 6pm, and approximately 1 in 3 Saturdays from 9am to 5pm.

Safeguarding and Complaint Handling:

Additionally, this role includes handling calls from the care provider's head office, dealing with feedback and complaints. You will be responsible for collating and forwarding complaint details via email to our client for review. This requires professionalism, delicacy, and attention to detail.

Our client offers a competitive hourly rate starting at £11.62, and the opportunity to join a dedicated team of professionals in the care industry. If you are enthusiastic, have a strong customer service background, and are eager to make a difference in the lives of care seekers, then we want to hear from you.

Please apply with your updated CV. We look forward to reviewing your application and discussing this exciting opportunity further with you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

#J-18808-Ljbffr

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Connells Group Full time

    Are you passionate about providing great customer service? Are you looking for a career and not just a job? Then this could be the role for youInbound Telephone based role, Full Time Monday to Friday 9-5:30, 1 Saturday in 4, 9am-1pm, £21,500We are looking for a Customer Service Advisor (known locally as a Property Manager) for our Property Management team...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Bridgfords Countrywide Full time

    Role - Customer Service Advisor (Property Manager)Location - Gateshead - NE8Salary:- £21,500 per annumDays & Hours: Monday Friday, plus 1 Sat in every 5 rota, 9am 1pmEmployment Type: Fulltime, permanentAre you looking to start or progress your career in the property industry?Are you a strong administrator with a passion for providing excellent customer...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Pertemps Network Group Full time

    Job Description:Customer Service AdvisorsTemporary to PermanentBased in Gateshead, hourly rate: £10.30Free onsite parking is available and there are great bus links.Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to provide first call resolution and exceptional service to...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Major Newton Aycliffe Full time

    What's on Offer; Weekly PayTemp to Perm Incoming calls only Access to free 24/7 Health advise Discounted Gym Membership Free car parking Overtime after 40 hrs Major Recruitment are currently seeking experienced Customer Service Advisors to join our team in Gateshead. This is a great opportunity to secure a full time ongoing position. The Role; Handling...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Customer Service Advisor - HousingLocation: GatesheadPay Rate: £15 Umbrella P/HJob Type: Full Time Contract - Office BasedThe Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with the Council's...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Novax Recruitment Ltd Full time £15

    Job Title: Customer Service Advisor - Housing Location: Gateshead Pay Rate: £15 Umbrella P/H Job Type: Full Time Contract - Office Based The Role To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom MAN Trucks Full time

    Do you have experience of providing a fast and effective service for a variety of customers?Are you able to work well under pressure, with a keen eye for detail?We are looking for a Customer Service Advisor to join our busy Gateshead Branch on a full time permanent basis.The team supports the busy workshop with managing, booking and maintaining job cards and...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom The Best Connection Employment Group Full time

    The Best Connection (Newcastle) are recruiting for a Customer Service Advisor to work for our client based in Follingsby Park. The company are one of the UK's largest home furniture retailers.The role: Make inbound calls to customers advising them of delivery times General office duties and housekeeping Responding to internal and external queries Accurately...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Trinity Business Support Full time

    Trinity Business Support are currently looking for an experienced Customer Service Advisor to work for our Gateshead base client.Based on Team Valley, our client is a market leader in the maintenance, distribution and repair of bespoke electrical goods.Role Responsibilities:- **Manage, monitor and prioritise the daily schedules of field-based Engineers Track...

  • Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Autoskills UK Full time

    LocationGateshead Sector:Truck & Bus Job type:Permanent Salary:£25k - 28k per year Contact:Russell Hawkes Contact phone: Salary high:28000 Salary low:25000 Job ref:JO Published:about 3 hours ago Expiry date: Startdate:14/03/2023SERVICE ADVISORSalary - £25,000 up to £28,000 + including bonusWorking Hours - 10am - 6:30pm Monday - FridayRotating Saturday...

  • Local Customer Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Tuffnells Full time

    Who we are:We are a friendly business, full of passionate, enthusiastic and dedicated people who are proud to wear the Tuffnells badge, making it a great place to work for all our team members.A 'People First' business, with an open and inclusive culture, Tuffnells is a place where everyone feels at home and every contribution is valued. Our success comes...

  • Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom FMG Repair Services Full time

    Salary: £27k per annum. Plus bonus and excellent company benefitsThis is an exciting opportunity for an experienced Customer Service Advisor to join the UK's leading Accident and Collision Repair specialists in our increasingly busy site in Gateshead.As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible...

  • Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom SIXT van and truck Full time

    The Role:Working on the Central Hire Desk, based in our Newcastle Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.How you will fill your days:Manage and respond to...

  • Trainee Customer Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Pareto Full time

    Role: Trainee Customer AdvisorRef: J13462:NE:GJ:TCALocation: GatesheadSector: TechnologyCommunications, research and project management are all functions synonymous with the client we're representing. They're looking for Trainee Customer Advisors to join their dynamic office as first line customer support in order to aid in their rapid growthThe Role: Act as...

  • Customer Service E- Desk Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom KES Solutions UK Full time

    We are looking to recruit a customer service advisor on behalf of our client based in Gateshead.Hours of work would be Monday to Friday 8:45am-5:00pm.The role will be working on the e-desk within the e-commerce department assisting with all customer related queries from deliveries to product information.ROLE AND RESPONSIBILITIES Manage all inbound customer...

  • Customer Service Representative

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Instapro Group Full time

    We're looking for a customer support advisor to join our Customer Operations Team in Gateshead. Our customer service advisors are on the front line at MyBuilder making sure all users have a good experience using our platform. We help people resolve their issues, turning unhappy users into advocates and encouraging repeat use of our service.As a customer...

  • Customer Service Advisor

    1 week ago

    Gateshead, Gateshead, United Kingdom Tranquil Recruitment Solutions Full time

    Job Summary:Monday to Friday9am-5pm(Temp on-going)Responsibilities: To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards To accurately process and reconcile income in line with the Council's financial guidelines and regulations To accurately store, access and maintain...

  • Apprentice Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom Lookers Plc Full time

    Overview:Lookers are proud to present our freshly valeted Apprenticeship Programme 'Ignition'You've heard it here first you won't want to miss this oneAre you aged 16 or over and looking to kick-start your career firmly within the automotive industry?Have you recently left school and are ready to gets hands on with one of the top three motor retailers in the...

  • Customer Service Advisor

    1 month ago

    Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...