Local Customer Service Advisor

1 week ago


Gateshead, Gateshead, United Kingdom Tuffnells Full time

Who we are:


We are a friendly business, full of passionate, enthusiastic and dedicated people who are proud to wear the Tuffnells badge, making it a great place to work for all our team members.


A 'People First' business, with an open and inclusive culture, Tuffnells is a place where everyone feels at home and every contribution is valued.

Our success comes from our investment in our people.


With a clear, sustainable plan for the future, Tuffnells is going places - there couldn't be a more exciting time to get on board.


About the Role
Would you like to spend your weekends enjoying the things you love in life or with your friends and family? Does a Monday to Friday job sound like something you would like? Are you looking for a role in customer service, and would you like to join a business that puts its people first? If this sounds good to you, please read on


We are looking for Local Customer Service Advisors to be part of a dedicated team that works together to provide excellent customer service.

You will be a key part of the Tuffnells team and play a huge part in our growth and success.

This role is about more than just customer service, it is about putting our customers at the heart of what we do every day.

This role is 37.5 working hours per week,
Monday - Friday 09:00 until 17:00.


If you are looking for flexibility in your working days or hours, then feel free to discuss this as part of the interview process as we always look to accommodate needs of our team to suit their work life balance.


As a Local Customer Service Advisor, you will provide direct customer service support to the customers at their home depot.

You will pro-actively seek out any potential issues and deal with them, whilst working to ensure that customer queries and complaints are actioned to a high degree of customer satisfaction and excellence.

You will also work to fulfil any other duties as reasonably requested.

You will need to

  • Ideally have some previous experience working in customer service
  • Have telephone/call centre experience
  • Be motivated and passionate and have a strong track record of delivering great customer service
  • Have a strong work ethic and desire to work as a team to help Tuffnells succeed
  • Demonstrate excellent communication both verbally and written

What's in it for you?

  • Monday to Friday working hours
  • Recommend a Friend Scheme refer someone to work here and you could each receive a
    £500 bonus:
  • Free Employee Assistance Programme
-
Access to MyRewards
  • Tuffnells Reward and Recognition platform, including discounts at hundreds of retailers
  • 25 days annual leave (rising with length of service) + 8 days Public Holidays
  • Free Parking at Office and local transport links
  • Free Uniform and dress down Friday
  • 4% Employer Pension Contribution
  • Life Assurance

About Tuffnells
We are the number one next-day carrier of irregular-sized parcels and freight.


A 'People First' business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.


We believe that a culture of equality, diversity and inclusion not only benefits our company but supports wellbeing and enables our team members to feel that they belong.


We are committed to promoting a working environment based on dignity, trust and respect, and one that is free from discrimination, harassment, bullying or victimisation.


We are proud of our company values and always look to take
PRIDE in what we do -
People, Respect, Integrity, Deliver, Excellence.


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