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Technical Support After Sales

3 months ago


Chorley, Lancashire, United Kingdom Contact Solar Ltd Full time

Role Summary:

Responsibilities:

  • Health & Safety comencement calls
  • Installation completion calls
  • Help with queries relating to firmware/communication/settings/fault finding/troubleshooting
  • Ongoing development of product/industry/regulatory knowledge
  • Share knowledge with colleagues
  • People skills and ability to manage customer expectations
  • Follow RMA processes where appropriate
  • Liaise with manufacturer technical teams when required

Key competencies:

  • They will have a strong electrical background with technical/installation experience in some or all of solar PV, ESS and EV charging
  • Excellent, confident, telephone manner and communication skills (written and verbal)
  • Strong electrical background installation experience an advantage
  • Working technical knowledge of Solar PV, ESS and EV charging
  • Organisational and prioritisation skills
  • Computer literate and ability to use CRM system
  • Process driven
  • Team player
  • Technically minded
  • Retention of technical facts
  • Positive, cando, problem solver
  • Ability to give clear instruction
  • Patience and appreciation of customer onsite experience

What we offer:

  • 22 days holiday
  • Pension
  • Regular Incentive Bonus (nonguaranteed)
  • Career Development
  • Staff events and surprises

Job Types:
Full-time, Permanent

Salary:
Up to £35,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • Chorley: reliably commute or plan to relocate before starting work (required)

Work Location:
One location