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Digital Support Apprentice
2 weeks ago
About the Job Title and Company:
Marston Holdings, a company collaborating with various government entities, is on the lookout for a Digital Support Apprentice to join their team in Inverness. With a track record of nurturing talents through apprenticeships, many have progressed within the company.
This opportunity offers a chance to be part of a diverse and inclusive workforce, emphasizing ethical values and proactive employer-employee communication.
What You'll Learn:
This apprenticeship program is a blend of work, learning, and earning aimed at acquiring new skills, knowledge, and behaviors. As an apprentice, you'll spend 20% of your time developing skills through structured training, coaching sessions, and one-on-one interactions with your training provider.
Responsibilities:
- Deal with inbound and outbound customer enquiries
- Log accurate information regarding enquiries
- Handle and resolve customer enquiries or signpost to the correct team
- Check ID documents
- Review video footage of ANPR cameras
- Decide whether a contravention has taken place
- Negotiate and set payment plans
Required Skills:
- Customer-focused
- Good interpersonal skills
- Excellent organization skills
- Excellent communication skills
- Positive and self-motivated
- Able to work as part of a team and independently
Salary:
£22,308 per annum
Working Week: 37.5 hours per week, Monday to Friday
Benefits:
- 24 days annual leave, plus 6 bank holidays
- Pension scheme (3% rising to 5% after 12 months)
- Full training on all internal processes and procedures
- Ongoing learning and development
- Friendly office environment
Future Prospects:
Statistics show that 90% of QA apprentices secure permanent employment post-completion, a figure 20% higher than the national average.
Important Information:
This vocational apprenticeship is tailored to support your job role within the specific company. You'll receive dedicated support from QA skills coach and work mentor, ensuring your seamless integration, skill development, and assessment success.
Upon completion, you'll not only gain valuable work experience but also a nationally recognized qualification at SCQF Level 6.
If you are keen on kickstarting your career while obtaining a work-based qualification, this opportunity is tailored for you.
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