Experience Executive

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Apex Hotels Ltd Full time

Job Ref:9737

Branch:
Head Office - Edinburgh

Location:
Head Office, Edinburgh

Salary/Benefits:
Competitive Salary plus excellent benefits package

Contract type:
Permanent

Hours:
Full Time

Shift pattern:
Monday to Friday - Shift patterns either 8:30am - 5pm; 9am - 5:30pm or 9:30am - 6pm (rota); Occasional weekend and evening work required

Hours per week:40

Posted date:01/06/2023

Closing date:03/07/2023

We have an exciting opportunity to join us in a new role as Experience Executive.

Apex Experiences is a new division of our well-established Sales Events Team, focused on the curation and delivery of exciting and innovative client experiences, to both our existing hotel guests and new client and local markets.

Utilising and transforming our versatile event public spaces across our portfolio of hotels; forging exciting and long-term partnerships with leading and bespoke third-party service providers.


You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.


Role Purpose:


As Experience Executive you will be responsible effectively promoting all services and event experiences to achieve maximum sales revenue and client satisfaction for each experience.

Whilst you will have a primary base in one of our locations, this role is group wide.

Responsibilities will include:

  • To create all experiences in accordance with all departmental SOP's and enter all details into SCS and relevant 3rd party platforms.
  • To maintain accurate records of all experiences
  • Manage guest bookings of experiences, handling deposits, creating contracts, prepayment, creation of function sheets, billing, client feedback and post event evaluation
  • To be responsible for the timely sending out of all quotations, bookings and ensure the necessary follow up is carried out in conjunction with the SOP
  • Work alongside the Experiences Manager (EM) Partnership Manager (PM) in producing annual rolling calendar of experiences.
  • Work closely with Key Stakeholders to agree, create facilitate all experiences across 4 key areas
  • Core FB; Collaborative Partnership; Shared Party; Inhouse Experiences.
  • To assist EM with forecasting and budget preparation
  • Represent Experiences at any regular or ad hoc meetings, as requested by EM.
  • Assist with preparation of ad hoc reporting as required by hotel General Manager(s) and/or EM.
  • Work to achieve and exceed set budgets KPIs (both individual and department)
  • To follow training plans as set by EM and to support EM with training of new starts where required.
  • Ensure all experience, packages restaurant platforms are up to date, accurate, and all menus/information are updated and live.
  • Constant review of systems and their suitability and feedback to EM with any improvements/efficiencies.
  • Use Apex quoting tools, rate structures, experience viability form, briefing documents and displacement models when creating experiences to ensure profitability
  • Responsible for ensuring clients/supplier bills are accurate with all postings added before checking out the PM in line with department standards.
  • To ensure payment terms are adhered to as per hotel SOP, with detailed monitoring of any credit terms.
  • To ensure a proactive approach is maintained for all enquiries, ensuring maximisation of potential sales opportunities through follow up, investigation and chases
  • To communicate confirmed bookings to the Hotel Operational teams through various communication streams and ensure information passed over is accurate and the correct company and departmental standards are fully met prior to distribution of this information

Key Skills / Entry Requirement:


Communication skills are essential for this role as you will be required to work closely with the Hotel operational teams as well as discussing each event with the client.

To ensure the success of every event you will have a passion for delivering excellent customer service and be extremely organised.

Absolute attention to detail, the ability to multi task and flexibility are required in response to changing client requests and the fast paced nature of the role.


  • Excellent level of English written and oral
  • Can demonstrate good organisational skills attention to detail
  • Can demonstrate a clear understanding of the need for confidentiality
  • Excellent interpersonal and communication skills
  • Polite with Diplomatic skills
  • Flexible approach
  • Diligent with a proactive approach

Why join Apex Hotels?
You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

  • 29 days holiday
  • Access to an external Employee Assistance Programme
  • Inhouse company interactive employee communication APP
  • Entry to our stateoftheart gym and pools
  • Training and deve

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