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Senior Receptionist

3 months ago


Nottingham, Nottingham, United Kingdom Nottingham CityCare Partnership CIC Full time
Key Responsibilities - To deputise for the Health Centre Manager. - To support the day-to-day supervision of clerical staff within the Centre.

- To resolve client queries and provide information to clients by personal contact and by telephone and to work closely with GP Practices, disciplines and relevant agencies and establish links to improve service provision.

- To provide a focal point for all clients, staff, GPs and other agency enquiries and provide information to these groups by personal contact and by telephone.


  • To use own initiative to deal with and react appropriately to messages and enquiries in the absence of health professionals to ensure client satisfaction.
  • To ensure all clients are dealt with in line with the PALS philosophy, displaying tact, diplomacy and sensitivity to individual needs. To address and report any complaints to the appropriate person in line with Nottingham CityCare Partnership procedures.
  • To participate in fire drills and lectures, to identify, assess and refer Health & Safety matters appropriately and to deliver Health & Safety induction to staff.
  • To participate in the interviewing and selection of clerical officers and undertake coaching and induction for these staff and offering mentoring as appropriate.
  • To check and order supplies for use with the health centre and for issue to clients and ensuring adequate supplies are maintained for clinics and clients.
  • To recharge consumables on a quarterly basis to Finance using the Acumatica system
  • To ensure Health & Safety Procedures are followed and incident forms are completed accordingly.
  • To be aware of the importance and sensitive nature of information and maintain strict confidentiality in all aspects of work.
  • To access Active Plan / Open Space to assess room usage. Collate information required for clinic rooms and input onto Active Plan / Open Space.
  • To ensure any changes within the service are understood and complied with appropriately and are communicated to the relevant parties.
  • To report and log any office faults of service equipment.
  • To report and log building faults.
  • To report and log cleaning issues.
  • In the absence of the Health Centre Manager ensure that the Estates Department are informed of any maintenance defects in a timely manner.
  • To ensure any changes within the service are understood and complied with appropriately and are communicated to relevant parties.
  • To be flexible to cover working hours due to staff absences at other Centres in order to meet the needs of the service and undertake any other clerical duties that maybe reasonably required.