Fan Services Advisor
2 weeks ago
The Role:
Who we are:
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all.
We have a very defined purpose:
to act for a winning team, culture and community.
We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
***:
-
Proactive query management:
- you'll ensure quick and concise assistance to supporters across a variety of needs including ticketing, membership, e-commerce and disability support
-
Enhance our supporter
experience - you will work alongside the team to create self-serve resources for our channels
-
Act as a product champion - you will become an expert in all of our ticketing options, membership products and services
-
Dynamic team collaboration:
- you will work across a large cross-functional, multi-discipline team to deliver a world-class service experience for all of our supporters
-
Uphold smooth operational delivery - you will work with the wider team to support where required including some match days and events
What we are looking for
***:
-
Proven customer experience background:
- you come with a track record of providing exceptional customer service in a contact centre or a similar role
-
Above and beyond mentality - you enjoy day-to-day contact with customers and you constantly strive for great feedback every time
-
Excellent communication skills:
- you can collaborate with a diverse range of colleagues and participants and articulate yourself clearly
-
Courageous team player:
- you're a proud ambassador for our club who fosters honesty and integrity
-
Confident with Microsoft Office - you're well versed in Excel, Word and Powerpoint
-
Trusted ambassador for our club:
- you recognise your responsibility as a representative of our club and maintain exceptional standards of professional behaviour towards colleagues, our community participants and the wider public
***: At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees.
As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone:
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family.
Disability Confident Leader:
Application Closing Date - Friday 14th June 2024:
Good luck
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