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Client Success Executive

3 months ago

Newport Pagnell, Milton Keynes, United Kingdom Incentivesmart Full time
Are you a Client Success Executive, Client Support Executive or Client Services Executive who's ready to take the next step in your career with an exciting, growing business? Due to client account growth at Incentivesmart, our Client Success team are expanding and are looking to recruit a Client Success Executive. You'll work alongside our Client Success Managers (CSMs), providing administrative and operational support and ensuring that our clients receive the very best service at every touchpoint. You'll be a team player, pro-active and organised with a passion for quality and the ability to multitask. Does the above sound like you? If the answer is 'yes' we want to hear from youSalary – £23-26k, based on experience. Location – Moulsoe, Milton Keynes, MK16 0FJ.Role Type – Monday – Friday, 09:00 - 17:30 (Hybrid Working Available)Benefits – 25 days holiday + Bank Holidays, increasing with length of service, optional pension and healthcare, Internal reward and recognition programme, training and potential career progression.Core Responsibilities:Join our team and play a key role in helping our clients succeed using the Incentivesmart platform Here's what you'll be doing:
  • Work with our CSM team: Team up with Customer Success Managers to ensure clients achieve success with our platform.
  • Generate reports and manage programmes: Take charge of report creation, programme administration and user management.
  • Client support: Address and resolve queries from clients and their customers promptly and efficiently.
  • Boost engagement: Proactively drive engagement in our programmes and collect user testimonials.
  • Become an expert: Develop a thorough understanding of the Incentivesmart platform and its services.
  • Training: Offer training sessions to help our clients get the most out of the Incentivesmart platform.
  • Communications: Assist with client communications, including briefing our Creative team for email and content creation.
  • Maintain content: Regularly review, update, and proofread content to keep our client programmes up to date.
  • Collaborate across teams: Work with various internal teams, including Sales, Creative, Marketing, Operations, and Product, to ensure smooth and effective delivery of our services.
Skills and Experience:
  • Great communication and interpersonal skills with a confident telephone manner.
  • Good working knowledge of MS Office, particularly Excel.
  • Comfortable working with data and provide insight when needed.
  • Excellent organisational and problem-solving skills, with the ability to multi-task.
  • A genuine desire to go above and beyond for clients and deliver best in class customer service at every touchpoint.
  • Exceptional attention to detail.
  • A positive, pro-active attitude with a willingness to learn and develop. A team player, who goes out of their way to support their peers.
About IncentivesmartIncentivesmart are on a mission to help ambitious businesses build more #RewardingRelationships with their employees and customers. Our multi-tenant SaaS platform hosts B2B loyalty programmes for a diverse client base of international brands. Growth has been exceptional in recent years with forecast turnover for 23/24 being over £11m (from £9m last year). We are a values driven business has an outstanding culture with a friendly and helpful approach, evidenced by an eNPS score of 89. Incentivesmart has the foundations of a well-established company, the culture and passion of a start-up, and seriously ambitious growth plans for the coming years. You will be an important member of a growing and highly motivated team. Our ValuesOur values are our DNA and we embed them in everything we do. They shape how we recruit, train and reward Incentivesmarties. They are who we are, and who we aspire to be. They shape our kick-ass team where no-one is a passenger; every person plays an integral part in the mission. Incentivesmarties are our biggest asset. The values don't stop at our front-door either, they are a framework for how we treat our customers, partners and suppliers; in fact everyone we deal with.REF