Front of House Staff
7 days ago
Main Purpose of Job:
Serves guests by greeting, welcoming, and assisting hotel guests delivering a high level of customer service. Ensure that our guests are looked after and the hotel maintains a high level of cleanliness throughout.
Responsible to:
The Hotel Manager.
Main Tasks of Job:
1) Welcoming guests by greeting them, allocating and issuing rooms.
2) Answering calls and directing queries to the appropriate department.
3) Assisting and answering any queries from guests.
4) Booking reservations and identifying any specific requirements.
5) Prepare and serve teas/coffees or drinks form the bar as required.
6) Assist with the preparation sand serving of a continental breakfasts.
7) Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
8) Produce accurate billing for guests; ensuring payments are processed as per procedures.
9) Communicate any feedback received from guests both positive and negative.
10) Contributes to the team effort.
11) Liaise with all hotel personnel and guests.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Job Types:
Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: per week
Salary:
£10.00-£11.00 per hour
Benefits:
Company pension
Schedule:
Monday to Friday
Weekend availability
Ability to commute/relocate:
Shanklin:
reliably commute or plan to relocate before starting work (required)
Experience:
customer facing: 1 year (required)
Work Location:
In person
Job Types:
Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: 16 per week
Salary:
£10.00-£11.00 per hour
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Shanklin:
Experience:
- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (required)
- Bartending: 1 year (preferred)
Work Location:
In person
Reference ID:
No Ten Front of House
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