Head of Travel Claims

2 weeks ago


Croydon, Greater London, United Kingdom Allianz Partners Full time
Are you a senior manager with significant experience of strategically leading teams in a general insurance environment? Do you have a deep understanding of claims practices and driving a high performance culture that meets and exceeds business needs? Then this may be the job for you


Our close knit and dynamic Travel Team are looking for an enthusiastic and experienced senior manager to lead and develop the UK Travel Insurance Claims strategy to meet operational, financial and service requirements.

It's an exciting time to join the team as they currently manage one of the largest travel contracts in the UK, and they are still growing Their aim is to be the leading Travel insurer in the UK.

There will also be an opportunity to be involved in Allianz Partner and Allianz Group initiatives/projects.

What will you be doing?


You will be leading a team of managers (100 staff in total) in planning, organising, controlling and directing workload to the claims team.

You will work directly with the Operations Director Head of Customer Experience Hub, Business Partners and Account Managers to strategically develop Travel Experience Hub activity to meet future business requirements.

Using your strategic and regulatory knowledge you will ensure claims process alignment and establish a high performance culture to ensure targets are met by all.

You will take responsibility for Business Partner Contacts and high profile complaints in line with FCA requirements, ensure short/long term planning for budgetary requirements and to prepare activity forecast where relevant.


Our vision is to be renowned as the caring premium UK assistance provider and you will be expected to embed a strong customer service ethos and drive a culture of ownership and continuous improvement within the department to deliver outstanding customer experiences at every opportunity.

You will create a culture of empowerment for the team to deal effectively with complaints and provide support with the more complex queries in line with FCA requirements.


What are we looking for?

  • You're a dynamic leader with extensive senior management experience within a GI Claims environment
  • You will have a deep understanding of claims practices and managing high volume workloads
  • Your leadership and development skills will be exceptional
  • You will have extensive experience of performance management in a multiteam environment
  • You will possess excellent strategic, analytical and problem solving skills
  • You will have hands on experience of delivering service improvement.
  • You're delivery focussed and able to consistently hit deadlines and objectives
  • You will ideally have Travel Industry experience

Qualifications:

  • Educated to "A" Level standard
  • Degree level (desirable)
  • Further relevant Industry related qualifications (desirable)

Hours:

Thirty-five hours a week. However, flexibility will be required in line with the needs of the business.

Staff Benefits


In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive annual leave and contribute up to 6.5% towards a company pension scheme.

You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers.

You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months' probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.


Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

See

'Who we are

' as an organisation, to find out more about us.


Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board.

Let's care for tomorrow.

NO AGENCIES PLEASE

Job Level:

Professional

Location:

  • Croydon, ENG, GB, CR9 6HD
    Available until:28/02/2023

Area of Expertise:

Customer Services & Claims

Unit:

Allianz Partners

Employing Entity:

AWP Assistance UK Ltd

Job Type:

Full-Time

Remote Job:

Hybrid working

Employment Type:

Permanent

ID:

13730
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