Remedial Field Service Manager

1 week ago


Birmingham, Birmingham, United Kingdom Hydro-X Group Full time

The Remedial Field Service Manager is a member of the Operations team and works under the direct supervision of and is accountable to the Remedial Service Delivery Manager.

The position is office based with travel required to the Maylands office and client sites as required.

Responsibilities:

· To attend sites to carry out site surveys and produce site survey forms as required.

· To update CRM with all documents in line with FIRAS processes

· To review fire damper reports immediately after completion of work and quantify any remedial required and notify Account Manager within 5 days.

· To complete work quality audits on works recently completed or currently in progress and log non-conformances and training opportunities and pass to Operations Supervisors for implementation

· To track non-conformance, register and highlight any training opportunities to Operations supervisors

· To discuss CDP with line manager on regular basis

· To attend and report to meetings as required.

· To conduct other activities which may reasonably be requested by either the Head of Operations, the Managing Director (Hydro-X (Air)) or another executive Director of the Company.

Accountabilities:

· the efficient management of all allocated projects

· the health and safety of the Air Operations Team members

· the Company's reputation and standing with its customers, insofar as this is affected by Operations.

· the achievement of the agreed Key Performance Indicators for the position and department.

· the quality and speed of the Company's response to an accident or incident at a customer's site

Person Specification:

Education: Able to demonstrate a good standard of education but more importantly an aptitude for business, with effective planning and organisational skills, able to communicate instructions to clients and Hydro-x staff and the capability of understanding the technical complexities inherent in the Company's business.

Experience: Experience of operations management, budget control, the co-ordination and management of dispersed off-site employees, customer support activity, compliance with regulations and medium to long term planning.

Some experience of managing and the preparation and interpretation of meaningful data and key performance indicators.

Skills: A level of numeracy and literacy which will support the need to prepare and operational information and the ability to write clear and concise English.

Computer literacy and the ability to work with Microsoft office and customer resource management software. A well developed and high level of interpersonal skills in order to facilitate effective interaction at all levels.

The ability to remain calm and effective in the face of a fast-changing workload and to be able to change priorities in order to meet team and client goals.

The ability to work as part of a team as well as being able to work alone. Excellent organisational skills and the ability to work under pressure to challenging deadlines.

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