Customer Service Representative

7 days ago


Glasgow, Glasgow City, United Kingdom PDA Search and Selection Ltd Full time
Customer Service Representative (day shift) - Glasgow

Location Glasgow

Sector Helpdesk

Salary Range 23, ,999

Recruiter PDA Search & Selection Limited

Date Posted Jan 24, 2024

Position: Customer Service Representative (day shift)

Salary: £23, recruiting for the 3 positions)

Location: Glasgow Head Office

Hours: Full Time

Hours of work: Shifts are between 7:00am – 5:00pm

We are advertising this Helpdesk Customer Service Representative role on behalf of our client 'City Facilities Management'. City FM was established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies.

Job Purpose

  • To answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries.
  • Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with Call Quality Monitoring guidelines.
  • Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner.

Key Accountabilities:

  • To ensure compliance with the Call Script and adhere to Call Quality Monitoring guidelines.
  • To ensure all relevant data is obtained on each call through appropriate questioning quickly securing an understanding of the problem.
  • To ensure the accurate input of data and the completion of all relevant fields throughout each call.
  • To take ownership of customer problems to conclusion
  • To liaise with Engineers in order to prioritise calls enabling swift response times.
  • To manage after call activities to effectively manage workload and service levels.
  • To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and Colleagues.
  • Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a team.
  • Strive to achieve agreed service levels at all times.
  • Action any corrective actions highlighted in performance reviews and 1-1's with your direct line manager.
  • To approach your Team Leader with any issues or problems that may arise.
  • To represent the Company in a professional and competent manner at all times and develop strong working relationships within the organisation and partnership colleagues.
  • To ensure effective written and verbal communication of all relevant information pertinent to the role.
  • To visibly demonstrate enthusiasm and positive behaviour.
  • To own and display the company values, respect and value others.
  • To comply with any other reasonable request from the Helpdesk Management Team.

To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection

Find a Job

Find Jobs

#J-18808-Ljbffr

  • Glasgow, Glasgow City, United Kingdom G TELECOMMUNICATION LTD Full time

    We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience. You will play a crucial role in maintaining customer satisfaction and fostering long-term...


  • Glasgow, Glasgow City, United Kingdom AkzoNobel Full time

    Customer Service RepresentativeCromadexCompetitive salary and benefits packageGlasgow - Kinning Parkway Ind. EstateOperating in over 150 countries, AkzoNobel is home to well-known brands, such as the UK's favourite Dulux paint, and has been awarded Top Employer status in the UK & Europe. We are now recruiting a Customer Service Representative to assist the...


  • Glasgow, Glasgow City, United Kingdom HEADWAY DIGITAL LTD Full time

    We are seeking a highly motivated and customer-focused Customer Service Representative to join our teamAs a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their satisfaction with our products and services. If you have a passion for helping others and a knack for...


  • Glasgow, Glasgow City, United Kingdom PDA Search and Selection Ltd Full time £23,200

    Customer Service Representative (back shift) - Glasgow Location Glasgow Sector Customer Service Salary Range 23, ,999 Recruiter PDA Search & Selection Limited Date Posted Jan 24, 2024 Position: Customer Service Representative (backshift) Salary: £23,200 per annum Location: Glasgow Hours: Full Time Hours of work: Shifts are between 12:00pm –...


  • Glasgow, Glasgow City, United Kingdom Staffline Group Full time £23,873

    Apply today to work as a Customer Service Representative in Glasgow for our client - Scot Group Ltd which operates the Thrifty rental brand in the UK and is the largest privately owned rental company in the UK today. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering...


  • Glasgow, Glasgow City, United Kingdom Search Consultancy Full time

    Want a job in customer service that you can really get your teeth into? We are looking for people with an eye for detail and an investigative interestTesco Bank Customer Service Representative, from £20,500 per annum, 36 hours per week, permanent, Glasgow City CentreWe currently have customer service representative opportunities for anyone who knows that a...


  • Glasgow, Glasgow City, United Kingdom Perfect Career Full time

    Position: Customer Service Representative (Backshift)Salary: £23,200.00 per annumLocation: Glasgow Head OfficeHours: 37.5 hours per week working 5 days out of 7 days (Full time & Permanent)Hours of work: Shifts are between 12pm and 10pmWe are advertising this Helpdesk Customer Service Representative role on behalf of our client 'City Facilities Management'....


  • Glasgow, Glasgow City, United Kingdom HEADWAY & CO BUSINESS CONSULTANCY LTD Full time

    We are seeking motivated and dynamic individuals to join our team as Customer Sales Representatives. As a Customer Service Representative, you will be responsible for building and maintaining relationships with customers, identifying their needs, and recommending products or services to meet those needs.Duties: Handle and resolve customer complaints in a...


  • Glasgow, Glasgow City, United Kingdom Channel Partners Limited Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.Duties: Analyze customer inquiries and provide accurate and timely responses Communicate...


  • Glasgow, Glasgow City, United Kingdom Vision Glasgow Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication...


  • Glasgow, Glasgow City, United Kingdom CPG Consultants Full time

    Are you a dynamic individual with a passion for sales and customer service? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want you to join our team as a Customer Service RepresentativeDuties: Provide information about products and services Assist customers with orders, returns, and exchanges Resolve customer...


  • Glasgow, Glasgow City, United Kingdom PDA Search and Selection Ltd Full time £10,000

    Customer Service Representative - Glasgow Location Glasgow Sector Helpdesk Salary Range 10,000 or less Salary £11.90 per hour Recruiter PDA Search & Selection Limited Position: Customer Service Representative (out of hours) Salary: £11.90 per hour Location: Glasgow Head Office Hours: 15 hours per week – temporary contract until 31/12/2023...


  • Glasgow, Glasgow City, United Kingdom Channel Centre Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and...


  • Glasgow, Glasgow City, United Kingdom Perfect Career Full time

    Position: Customer Service Representative (out of hours)Salary: £11.90 per hourLocation: Glasgow Head OfficeHours: 15 hours per week - temporary contract until 31/12/2023 potential to turn permanentHours of work: Shifts are between 2pm - 10pmWe are advertising this Helpdesk Customer Service Representative role on behalf of our client 'City Facilities...


  • Glasgow, Glasgow City, United Kingdom The Bellator Organisation Full time

    Customer Service Representative - IMMEDIATE START AVAILABLEWe provide full training - No Exp Necessary- Feeling stuck in a dead end job with no variety or progression?_- Looking for something challenging to put your personality and enthusiasm to good use?_- Do you thrive in a competitive environment?_- Then this may the role for you?_Bellator are looking for...


  • Glasgow, Glasgow City, United Kingdom Communications and Solutions Partners Group Full time

    Are you a customer-focused and results-driven individual with a knack for sales? We're seeking enthusiastic Customer Service Representatives to engage with clients, drive sales, and deliver exceptional service.Responsibilities: Provide exceptional customer service to clients in person Assist customers with inquiries, concerns, and requests in a professional...


  • Glasgow, Glasgow City, United Kingdom G TELECOMMUNICATION LTD Full time

    Responsibilities: Provide accurate information about products and services Process orders, returns, and exchanges efficiently Perform data entry tasks accurately and in a timely manner Analyse customer feedback to improve service quality Upsell products or services to customers when appropriate Maintain a high level of phone etiquette at all timesExperience:...


  • Glasgow, Glasgow City, United Kingdom Appcastenterprise Full time

    These are permanent, full-time:- hybrid workingis available after the initial on-site training period Our fulltime working hours are 37.5 hours per week, Monday to Friday between 8:30am and 5:30pm: No weekend or evening shifts The starting salary is from £21,500 per year We are based in central Glasgow, well connected via bus or trainBenefits We offer 23...


  • Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time

    The OpportunityShawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and...


  • Glasgow, Glasgow City, United Kingdom Shawbrook Bank Full time

    SavingGlasgow, Scotland, GBPosted on February 20, 2024The Opportunity:Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for...