Head of Switchboard Services

2 weeks ago


Norwich, Norfolk, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

We are looking to recruit an extremely professional, conscientious, calm and confident individual to lead our 24/7 switchboard/ reception team based at Hellesdon Hospital.

You will be working closely with our already established switchboard/ reception team. This team covers the switchboard for the whole of the Norfolk & Suffolk foundation Trust.

Do you want to feel like you are making a difference to the local community, within your working environment?

Do you have excellent communications skills and a keen eye for detail?

Do you enjoy working together with your team?

Can you effectively manage & prioritise multiple tasks ?

Can you empathise with individuals who may have different needs to your own?

Do you have experience of maintaining a strong degree of confidentiality?

If you have said 'Yes' to each of the above, then we might just have the role for you.


The Norfolk & Suffolk foundation trust is looking for an extremely professional, conscientious, calm and confident individual to manage our knowledgeable 24/7 switchboard/ Reception Team Based at Hellesdon Hospital in Norwich.


This role is a very much hands on position managing the day to day running of the trusts main switchboard team.

Previous switchboard experience is essential, Ideally experience in managing a team. You will be working various shifts alongside your team across a 24/7 service.

You will be able to evidence a flexible response to service needs and the ability to think creatively. Working on your own initiative and maintaining strict confidentiality are also essential.

Benefits:

Benefits included with this role are:

  • NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physio service

  • NHS discounts and many more.


Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.


Main duties include:

Working various shifts across 24/7 operating hours

Responsible for the daily supervision and management of all staff within the main switchboard areas for the Trust to include arranging duty rosters, arranging cover for absences, maintaining staff discipline and staff welfare, arranging staff training, checking and authorising staff time sheets and sickness notifications


Ensure that all daily duties of the main switchboard and reception are carried out fully including emergency calls diverted accordingly, distributing keys, Pool Cars, franking & fire panel monitoring, Dealing with Taxi bookings and will assist the Soft FM Service manager with the implementation of new procedures or duties as and when required.



  • Norwich, Norfolk, United Kingdom East of England Ambulance Service Full time

    Head of Financial Services - AP/AR & Payroll The opportunity has arisen for Head of Financial Services within the Finance Team of The East of England Ambulance Service. The post holder must hold a full CCAB qualification and possess significant additional knowledge and experience of strategic financial management. Please note this role is based in Norwich...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Starting salary from £46,974 per annum, dependent on skills and experience, with an annual increment up to £54,395 per annum. Following the retirement of the existing postholder, an exciting opportunity has arisen for a Head of Nursery Services to join and lead the UEA Nursery which is part of the Sport and Commercial Services Division.We would like to...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Starting salary from £46,974 per annum, dependent on skills and experience, with an annual increment up to £54,395 per annum. Following the retirement of the existing postholder, an exciting opportunity has arisen for a Head of Nursery Services to join and lead the UEA Nursery which is part of the Sport and Commercial Services Division.We would like to...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Starting salary from £46,974 per annum, dependent on skills and experience, with an annual increment up to £54,395 per annum. Following the retirement of the existing postholder, an exciting opportunity has arisen for a Head of Nursery Services to join and lead the UEA Nursery which is part of the Sport and Commercial Services Division.We would like to...


  • Norwich, Norfolk, United Kingdom East of England Ambulance Service Trust Full time

    The opportunity has arisen for Head of Financial Services within the Finance Team of The East of England Ambulance Service. The post holder must hold a full CCAB qualification and possess significant additional knowledge and experience of strategic financial management. Please note this role is based in Norwich and will require the post holder to work on...

  • Head of School PA

    7 days ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    An exciting opportunity has arisen for a Head of School PA to undertake secretarial and administrative duties to support the Head of School of Computing Sciences and wider school and deliver a strong customer service to both internal and external stakeholders.You will provide efficient, pro-active and high-quality customer support and assist the Head of...

  • Head of School PA

    4 weeks ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Salary on appointment will be £25,138 per annum with an annual increment up to £28,759 per annum. An exciting opportunity has arisen for a Head of School PA to undertake secretarial and administrative duties to support the Head of School of Engineering, Mathematics and Physics and wider school and deliver a strong customer service to both internal and...

  • Head of School PA

    1 month ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Salary on appointment will be £25,138 per annum with an annual increment up to £28,759 per annum. An exciting opportunity has arisen for a Head of School PA to undertake secretarial and administrative duties to support the Head of School of Engineering, Mathematics and Physics and wider school and deliver a strong customer service to both internal and...

  • Switchboard Operator

    2 weeks ago


    Norwich, Norfolk, United Kingdom Blue Arrow Full time

    Are you looking for your next customer service role?We are currently recruiting for multiple triage handlers for a well know insurance provider.This is a telephone based role and requires a strong communicator with plenty of customer service experience.This position also has a highly competitve starting hourly rate of £12.00 per hourPlease note:This is a...


  • Norwich, Norfolk, United Kingdom Age UK Norfolk Full time

    Job PurposeTo play a key role in the future direction of Age UK Norfolk, as part of the Senior Management Team leading its corporate services, ensuring that the Charity can meet its objectives by operating effectively, fulfil its duties and responsibilities, and help make Age UK Norfolk a great place to work and volunteer. The Head of Corporate Services has...


  • Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Faculty Professional Services - School of Economics Salary on appointment will be £25,138 per annum (pro rata), with an annual increment up to £28,759 per annum (pro rata). As part of the Faculty Professional Services team, you will provide an efficient, high quality and proactive administrative service to the School of Economics and to the Head of...

  • Night Porter

    2 weeks ago


    Norwich, Norfolk, United Kingdom Maids Head Hotel Full time

    We have two positions available, choose between either full time or if you would prefer more flexibility, then we also have a casual contract available as well.Our Nights Team play an extremely important role and are responsible for ensuring that safety of the Hotel is maintained throughout the shift. The team are also responsible for manning the reception...

  • Head of Charity

    2 weeks ago


    Norwich, Norfolk, United Kingdom East of England Ambulance Service Trust Full time

    An opportunity has arisen for a band 8a Head of Charity to join the Finance Team of The East of England Ambulance Service NHS Trust.Please be advised that a No Smoking Policy is in operation throughout the Trust.Interview dates:TBAActing on behalf of the charity Committee:Devise and implement a fundraising strategy of income-generating activities. Design,...


  • Norwich, Norfolk, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Following our re-structure an opportunity has arisen for Deputy Soft FM manager which includes the day-to-day management of soft FM services including the cleaning and support services contract, the provision of catering meals contract, linen and laundry contract, pest control, window cleaning, waste and all other associated infrastructure contracts. The...

  • Receptionist

    2 weeks ago


    Norwich, Norfolk, United Kingdom Valeo Foods Full time

    Company DescriptionIntroducing Valeo Snackfoods, the powerhouse behind some of the nation's favourite snack brands With an impressive lineup including KETTLE Chips, Metcalfe's popcorn, Foxes, Poppets, Yellow Chips and Barratt classics like Wham, Fruit Salads, Black Jacks, Refreshers, Sherbet fountain, and Dip Dab, we've got something for everyone's taste...

  • Head of Living Art

    4 weeks ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Salary on appointment will be £45,737 per annum, with an annual increment up to £52,841 per annum. The Sainsbury Centre is a world-class art museum with a unique perspective on how art can foster cultural dialogue and exchange. Following a radical relaunch in 2023 the Sainsbury Centre is the first museum in the world to formally recognise the living...

  • Head of Living Art

    1 month ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Salary on appointment will be £45,737 per annum, with an annual increment up to £52,841 per annum. The Sainsbury Centre is a world-class art museum with a unique perspective on how art can foster cultural dialogue and exchange. Following a radical relaunch in 2023 the Sainsbury Centre is the first museum in the world to formally recognise the living...

  • Head of Living Art

    1 month ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Salary on appointment will be £45,737 per annum, with an annual increment up to £52,841 per annum. The Sainsbury Centre is a world-class art museum with a unique perspective on how art can foster cultural dialogue and exchange. Following a radical relaunch in 2023 the Sainsbury Centre is the first museum in the world to formally recognise the living...

  • Head of Living Art

    4 weeks ago


    Norwich, Norfolk, United Kingdom University of East Anglia Full time

    Salary on appointment will be £45,737 per annum, with an annual increment up to £52,841 per annum. The Sainsbury Centre is a world-class art museum with a unique perspective on how art can foster cultural dialogue and exchange. Following a radical relaunch in 2023 the Sainsbury Centre is the first museum in the world to formally recognise the living...

  • Customer Service

    2 weeks ago


    Norwich, Norfolk, United Kingdom LT Pub Support Services Full time

    Customer Services and Accounts AssistantRole Profile: Prepare weekly reports for stakeholders and Head of Finance on debt collection and ordering issues. Speedy manipulation of data within Excel, and ad hoc reporting. Process all orders, in a timely manner and taking payment from the customers before the order can be released. Make calls to customers for...