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Windows Engineer

4 months ago

London, Greater London, United Kingdom Experis - ManpowerGroup Full time
Our client the largest IT solutions provider in the world are seeking to recruit an M365 Engineer and you will bring the below skill set:
Your specific responsibilities will include:

You are responsible for executing the delivery of the customer Deployment and Adoption Experience for Office 365 / EMS / Windows 10 products, while utilizing the company's IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.

Lead a set of Microsoft 365 customers and partners through the Onboarding technical process
Plan, manage and execute a complete Onboarding experience for Cloud customers
Maintain strong working knowledge of the service, take ownership for service improvement
Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs
Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities
Your key business metrics will be:
Customer and Partner Onboarding Satisfaction
Time and cost reduction to Onboard
Reduce reactive support incidents
Increase Microsoft 365 Service Consumption

Successful Candidate Competencies:
~ Microsoft Office 365 / EMS / Windows 10 technical competency: possess a in depth knowledge of Office 365 services and architecture including other cloud products.

Intune technical competency:
possess a broad knowledge of Intune or any other mobile device management software

Advanced skills in PowerShell, Active Directory, Web Services ,troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.


Cloud competency:
broad view of Cloud services and products. Understanding the industry transformation towards "cloud only" services
Strong problem-solving ability ranging from conceptualization to implementation
Strong troubleshooting skills across multiple planforms and systems
Medium or advanced networking skills: switches, routers, firewalls

Customer and Partner Focus:
proven experience driving positive business impact based on a deep understanding of customer and partner needs.
Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries

Must have the ability to take initiative and work in a fast-paced high-stress environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.

Ability to build a strong relationship with customers and partners and become a trusted advisor

Collaboration:
able to work in a multi-cultural environment and to adapt to the customer's needs
Applicants must be comfortable with ambiguity while striving to drive the customer into a clear picture of his needs

A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers.

Strong communication skills.
People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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