ASC Systems Trainer, Chelmsford

2 weeks ago

Chelmsford CM QH, United Kingdom Essex County Council Full time

In Adult Social Care we believe that people should be able to live their lives to the fullest and that with the right support everyone can achieve some independence. We want to support people to maximise their own potential for control over their lives in a sustainable way that is preventative and localised. This reflects the Council\'s commitments to levelling-up the county in four key areas: the economy; the environment; children and families; and promoting health, care and wellbeing for all ages.

This role is focused on delivering IT training courses and workshops, supported further by coaching sessions in the workplace. Providing feedback from training programmes to support further development of training materials and maintain a close relationship with service users. To deliver, develop and evaluate systems training to all staff groups determined by the needs of the service.

An experienced trainer and technician, able to adapt to different audiences in terms of delivery and use feedback to evaluate understanding and success, and to drive the continuous improvement of systems, processes and associated training.

This role acts as subject matter expert to advice and guide business leads in developing new and reviewing existing practices, systems and processes. This role project manages the implementation of new practices, systems and processes.

The role will include...

  • Providing a high standard of training including developing, producing and continuously improving training materials and information that meets the variety of different needs, including maintaining the training database and records to facilitate training.
  • Conducting training needs analysis to ensure able to determine training and development requirements for different groups of employees.
  • Developing, designing, reviewing and delivering training plans as required to meet changing needs of the service.
  • Ensuring that training rooms are properly and appropriately prepared and maintained for use by workers and gives consideration to the requirements of Health and Safety at work in the training room
  • Being the Subject Matter Expert for specific areas of process and practice to the business.
  • Project managing the development of new functionality, systems and processes in line with the business requirements, including user acceptance testing, training and development of user guides.
  • Overseeing the testing of new versions of systems and provide documentation and/or training on new functions as appropriate
  • Managing the online training for the case management system for the Directorate.
  • Working across the function with key stakeholders and partners.

The experience you will bring...

  • Level 4 Award in Education and Training or equivalent (PTLLS)
  • Educated to A level or equivalent by experience.
  • E vidence of continuing professional development and expert knowledge in relevant professional area.
  • Experience of experience in delivering training and developing training materials as necessary to meet changing business needs
  • Experience of supporting the maintenance of data to facilitate and deliver training.
  • Evidence of awareness and knowledge of statutory and compliance requirements, including awareness of equality and discrimination legislation to ensure courses and training address such concerns.


Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

To read more about us please visit: Adult Social Care

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England\'s oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We\'re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We\'re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community .

If you have queries on this role or require anything further, please email

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