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Receptionist
1 week ago
You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Fairview Hotels.
- You will be a passionate and engaging individual
- Authentic and engaging individual
- Highly motivated and proactive; acting with professionalism and positivity in all interactions
- Strong organisation and planning skills and the ability to prioritise appropriately
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Ability to work under pressure
- A positive and engaging demeanor
- Ability to work alone and unsupervised
You will strive to make our guests experience the best it can be whilst dealing with queries of all shapes and sizes.
As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.
- You will be a passionate and engaging individual
- Authentic and engaging individual
- Highly motivated and proactive; acting with professionalism and positivity in all interactions
- Strong organisation and planning skills and the ability to prioritise appropriately
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Ability to work under pressure
- A positive and engaging demeanor
- Ability to work alone and unsupervised
What will I be doing?
- Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
- Respond to Guest queries in a timely and efficient manner
- Ensure that management are aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Maximise room occupancy at best rates and use upselling techniques to promote hotel services and facilities
- Complete Night Audit procedures, ensuring accuracy with figures.
- Understand the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend training courses, as necessary and required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
Job Types:
Full-time, Part-time, Permanent
Part-time hours: 20 per week
Salary:
£10.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Onsite parking
- Referral programme
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
ALLSAFE Programme
Work Location:
In person
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