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Customer Supply Team Leader

3 months ago

Enfield Town, Greater London, United Kingdom Beavertown Full time

ROLE OVERVIEW
We are looking for a Customer Supply Team Leader to join the Customer Supply Team.


This role will support with delivering clear improvement plans with key accounts that target improvements in service, cost and sustainability.


You will track, monitor, and communicate service ensuring a front of focus is placed on service excellence internally and externally.

You will also lead the team in liaising with the Finance team regarding debtors, invoice queries/payments.


You will be responsible for accuracy of inventory levels; point person for all stock queries - and communicate to relevant key stakeholders internally and externally.


DUTIES & RESPONSIBILITIES

  • Support with delivering clear improvement plans with key accounts that target improvements in service, cost and sustainability
  • Track, monitor and communicate service ensuring a front of focus is placed on service excellence internally and externally
  • Lead the team in liaising with the Finance team regarding debtors, invoice queries/payments
  • To capture and manage all customer orders and ensure they are acknowledged, processed, and booked within deadline
  • Ensure accurate and timely reporting and data entry into SAP
  • Preparing UK and export orders, including supporting with shipping and customs documents
  • Responsible for accuracy of inventory levels; point person for all stock queries and communicate to relevant key stakeholders internally and externally
  • Maintain clear, timely communication with customers
  • Developing close working relationships with customer order placement teams (head office or depot) to maintain world class service standards
  • Providing data/support to sales team as needed with onboarding of new customers
  • Processing all credit notes and returns
  • Filing all signed invoices in a timely manner
  • Liaise with transport companies to arrange collection, communicate delays, and manage accordingly.
  • Report issues, and inefficiencies of importers and their hauliers and make suggestions for improvement.
  • Support with processing of marketing materials to support brand development
  • Any other duties as required by management for the smooth and efficient operation of the department.

SKILLS & EXPERIENCE REQUIRED

  • Good management skills
  • Exemplary organisational skills
  • Strong sense of urgency
  • Solid communication and people skills
  • Solid time management skills
  • Ability to multitask
  • Ability to work independently and within a team to accomplish goals
  • Previous administrative experience
  • Proficient with Microsoft Office

Schedule:

  • Monday to Friday

Experience:

  • Retail sales: 1 year (preferred)
Customer Service: 1 year (preferred)

Work Location:
Hybrid remote in Enfield