Manager, Performance Management

1 week ago


London, Greater London, United Kingdom Apt Resources Full time

Apt Resources is currently seeking a dedicated and experienced Manager Catering Performance to join the team of their client in the Airlines industry in the GCC (Gulf Cooperation Council) region.

In this dynamic role, you will manage Catering Operations worldwide on a 24/7, year-round basis.

You will track and measure caterer performance against agreed metrics, driving year-on-year performance improvements, and ensuring all third-party suppliers meet their stringent requirements.

Oversee the supply of catering services across the network, ensuring budget adherence, minimizing meal wastage, and identifying cost-saving opportunities.

Lead, motivate, and challenge a network of 100+ suppliers to deliver catering services for cargo operations globally.

Develop, monitor, and track detailed Service Level Agreements (SLAs) with all suppliers, working with Procurement to implement and apply appropriate service credits to incentivize performance improvement.

Develop and ensure the delivery of operational Standard Operating Procedures (SOPs) for catering services.
Create and implement a catering supplier performance award scheme with monthly results reporting.

Track and report performance, develop improvement plans, and manage supplier activities to meet the expectations of Catering Services or Ground Services teams regarding menu development and compliance.

Ensure robust management of health and safety (H&S) and security policies by all catering suppliers, taking prompt action to address any shortfalls to maintain compliance.

Ensure consistent delivery to agreed standards worldwide.
Train and develop employees to ensure effective succession planning.
Bachelor's degree in Hospitality Management or a related business management field.
Minimum of 8 years of relevant experience in flight catering operations management.
Proven ability to manage suppliers and achieve results through supplier management.
Experience managing detailed SLAs to drive performance improvement.
Expertise in Operations Management, handling large, diverse workforces across multiple suppliers and cultures.
In-depth knowledge of inflight catering operations in a large multinational airline.
Strong command of English, both verbal and written.
Managerial skills, including delegation, setting clear directions, managing workflow, mentoring, coaching, training, and fostering teamwork.
Experience in the airline or flight catering industry.
Food safety diploma.

  • London, Greater London, United Kingdom International Arts Manager Full time

    Job Summary The Orchestra Manager has overall responsibility for the delivery of the RCM orchestra and large ensemble programme. It is a crucial role in supporting the College's programme of public performances. Job Description Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Homeless casework and performance Manager on a 3 months contract with the possibility of further extension. To act as a designated lead within the Project and Change team by developing and working on the project management of service improvements in line with the values of...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom S Knights Recruitment Full time

    Salary: £35,000 to £40,000Reference: SA4132S Knights Recruitment are a specialist employability and skills recruitment agency. We recruit for Colleges and Training Providers across the UK.Introduction:We are currently recruiting for a Performance Manager - AEB for one of our Education and Training Clients in London. Our client is involved in a variety of...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom De Beers Group Full time

    As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence. At De Beers Jewellers we are committed to guiding individuals on their personal journey of discovery. Harnessing nature's finest work of art, De Beers Jewellers hand select the...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom DS Smith Full time

    DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and papermaking operations. We play a central role in the value chain across sectors including e-commerce, and we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom Ellipsis Entertainment Ltd. Full time

    Join the Layered Reality team as Performance Manager at The War of The Worlds: The Immersive Experience ( where innovation meets entertainment. Layered Reality is a pioneer in immersive entertainment, blending captivating storytelling, cutting-edge technology, and exceptional customer service. Our unique approach combines live theatre, digital technology...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom De Beers Canada Full time

    This job listing is brought to you by Jobs/Redefined, the primary jobs board in the UK focused on individuals over the age of 50.Company OverviewAt De Beers Group, we take pride in being The Home of Diamonds since 1888, showcasing our diamond expertise through a global network of over 30 stores and an extensive online presence worldwide.De Beers Jewellers is...


  • London, Greater London, United Kingdom MemePad Full time

    MemePad is a leading crypto incubator dedicated to nurturing innovative projects across various sectors like RWA, GameFi, Esports, GambleFi, and more. This is a full-time remote role for a KOL Manager at MemePad. As a KOL Manager, you will be responsible for building and maintaining relationships with Key Opinion Leaders (KOLs) in the crypto space. You will...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom Thames Water Utilities Limited Full time £47,500

    Job title Performance Manager Ref 37794 Division Ops, CD, Eng & Asset Location Hybrid - Mogden (STW) - TW7 7LW Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary up to £47,500 per annum depending on skills and experience. Job grade B Closing date 21/06/2024 We are looking for a Performance Manager to join...


  • London, Greater London, United Kingdom Inventum Group Full time

    Performance Management / FP&A - VP level equivalent.Our client who is a SME within the Investment banking space is looking for a Performance Management / FP&A / Business Partner – VP level equivalent.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Performance Management forms a...


  • London, Greater London, United Kingdom Inventum Group Full time

    Performance Management / FP&A - VP level equivalent.Our client who is a SME within the Investment banking space is looking for a Performance Management / FP&A / Business Partner – VP level equivalent.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Performance Management forms a...


  • London, Greater London, United Kingdom Inventum Group Full time

    Performance Management / FP&A - VP level equivalent.Our client who is a SME within the Investment banking space is looking for a Performance Management / FP&A / Business Partner – VP level equivalent.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Performance Management forms a...

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom Marston Holdings Full time

    Performance Manager Location: London Borough of Camden£45,000 p.a. At NSL, our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide...


  • London, Greater London, United Kingdom Invent Analytics Full time

    Invent Analytics is a provider of Supply Chain AI SaaS solutions for retailers. We help our customers adopt a data-centered approach to their mission-critical operations and key business problems. The Consulting Manager will guide and oversee the seamless implementation of Invent Analytics solutions for clients. The successful candidate will excel at...

  • Logistics Manager

    1 week ago


    London, Greater London, United Kingdom Brookfield Asset Manager (UK) Holdco Limited Full time

    Head of Portfolio Management - Logistics - Europe At Brookfield Properties, the foundation of our success is firmly rooted in our people. Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire...


  • London, Greater London, United Kingdom Deltra group Full time

    Technical Release Manager – Release Manager – Release Management – Salesforce – Integration I have a client seeking a Technical Release Manager to join their large IT Transformation program. The ideal candidate will have extensive experience in release management within a Salesforce context and a strong background in managing complex integrations....

  • Performance Manager

    1 week ago


    London, Greater London, United Kingdom NSL, part of Marston Holdings Ltd Full time

    At NSL, our vision is to make the UK a safer, fairer, and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team and are proud of what we do. We provide frontline, back office and customer support services to design and manage...


  • London, Greater London, United Kingdom British Airways Full time

    BA Cityflyer is an airline with a difference. Yes, we're part of the British Airways family and take great pride delivering the same impeccable customer service. We serve a business and leisure market from London City, a single-terminal airport just east of Canary Wharf. So, whether you are a reassuring voice on the end of a phone, a smile at the door, under...


  • London, Greater London, United Kingdom Morrison's Full time

    From a Bradford market stall to the UK's fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. ...

  • Office Manager

    1 week ago


    London, Greater London, United Kingdom Nest Performance Full time

    Diary and email management for C-level directors Oversee all daily office functions ensuring the team have a satisfying work environment Managing office budgets and liaising with suppliers Finance, Legal and HR admin support Organizing company events Supporting the Sales team in building and evolving pitch decks using Google Slides Managing and...