IT Support Engineer

2 weeks ago

Bristol, Bristol, United Kingdom Vaarst Full time

Join us in deploying technologyfor good and enjoy a supportive inclusive and diverse workplacewhere your individuality iscelebrated.

JobTitle: IT Support Engineer

Location: BristolFullTime OnSite role.

Salary:Up to 40000 if you have all of the skills andexperiencerequired

AboutVaarst:

Vaarstfocuses on making the world a cleaner greener and safer place bydeploying technology for good. Were using techniques inartificialintelligenceautonomy computer vision and marine robotics to createa difference in the world with underwater technology for ourclients in offshore wind and the subsea industry.

Take a look at one of our products inaction

SubSLAMX2 Unlocking the Future of Marine Robotics YouTube

Founded in 2021 by our sister company Rovco weveannounced funding of more than 20 million been voted one of themost innovative and sustainable companies working towards net zeroand won awards for Best Use of AI and Best Technology Innovation.

Discover your place in a hybrid team of 100people that celebrates diversity knowing that every perspective isa valuable part of our success and that empowers you to achieve afulfilling worklife balance.

ITSupport Engineer

As an IT SupportEngineer at Rovco you will play a crucial role in deliveringexceptional technical support to our internal stakeholders.Reporting to our IT Manager in Bristol you will be joining an ITSupport team of 4; You will be the first point of contact forITrelated issues and will provide prompt and effective solutions toensure minimal downtime and maximum productivity for users in ahybrid environment. Well welcome your ideas & input andsupport your development.

Othercompanies might call this: Support Engineer2ndLevel Support or Support Technician

Objectives &Responsibilities:

Vaarst is anexciting and dynamic environment meaning these are likely to changeas we grow upon joining your objectives and responsibilities willinclude:

You should apply if youhave.

(we know its tough butplease try to avoid the confidence gap. You dont have to match allthe listed requirements exactly to be considered for thisrole):

  • Proven experience as a 1st/2ndLine Support Technician or in a similar role.
  • Strong knowledge of Windows device managementincluding Active Directory
  • Familiarity withMicrosoft Office Suite and other common business applications.
  • Basic understanding of networking concepts(TCP/IP DNS DHCP etc.).
  • Excellentproblemsolving and communication skills.
  • Customeroriented with a patient and positiveattitude.
  • Willingness to travel and visitvessels as required for mobilization (Average of once every 6 weeksnational and international travel required).
  • Ability to work independently to resolveissues.
  • Good understanding of escalationprocedures.

Growtogether with Vaarst where you will learn and use thefollowing:

  • Knowledge ofUbuntu operating system management.
  • Experienceworking in a small team environment with fastpacedrequirements.
  • Knowledge of supportingVirtualisation and VDI technologies.
  • Specificknowledge of the following software tools: Microsoft IntuneNinjaOne RMM ConnectWise Freshservice.
  • Experience supporting Hybrid users in aworkfromhome environment.
  • Knowledge ofscripting environments (PowerShell andBash).

Benefits

AtVaarst were committed to creating a diverse and inclusive workplacewhere everyone can thrive. Our hybridremote approach andstateoftheart Bristol Office Hub provide a welcoming space designedto nurture your creativity productivity and wellbeing.

In addition youllget an extensive range of benefits so you can focus on doing yourvery bestwork:

  • Flexible hybridworking so you can work when is best for you
  • 25days annual leave public holidays increasing 2 days per year up 35days
  • Private medical insurance including Dental& optical
  • Career and learningdevelopment through paid courses conferences andevents
  • Curiosity fund up to 500 to spend onlearning which is not role related
  • Up to 10%company bonus
  • Pension up to 6% companycontribution
  • Volunteering day to give back toyour local community
  • Enhanced maternity andadoption leave
  • Cycle to workscheme
  • Recognition & rewards for doinggreat work and living our values andbehaviours
  • Flexible working options includingreduced hours part time job share phased return to work term timeworking compressed hours
  • Were a sociabletightknit team with monthly socials
  • Hybridworking Most teams work in our offices 2 days a week to collaborateand be hands on with our technology. When you do visit our Bristoloffice is 10 minute walk from the train station with its ownbalcony and Fresh fruit & snacks and drinks in theoffice

Join Vaarst inour mission to make the world a cleaner greener and safer place bydeploying technology forgood.

InterviewProcess

At Vaarst weve designed astraightforward interview process to ensure the best fit for bothyou and the company. We have adopted anonymised recruitment. Thismeans that your name date of birth and other personal details willnot be seen by the hiring team.

  1. Application:Begin by submitting your application with your CV highlighting yourskills and experience relevant to the job. Answer key questions onelements that are important to therole.
  2. AptitudeTest: Demonstrate your critical thinkingproblemsolving abilities and workplace personality through anaptitude test.
  3. Talent PartnerInterview: We will tell you more about the role theteam and Vaarsts mission. This is a twoway conversation; we want tolearn about your motivation what you can bring to Vaarst andprovide answers to yourquestions.
  4. TeamInterview: Engage in a 1hour 30minute interview witha few team members. Experience the role firsthand and share yourskills and experience. Well discuss our technologies key skills andteam dynamics. As always feel free to ask any questions you mayhave.
  5. CTOConversation: Meet with our CTO for a 30minutediscussion. This is your opportunity to express your thoughts onthe role and ask any final questions. Well clarify expectations andensure this role aligns with youraspirations.
  6. OfferIf you are successful in the process youll receive an offer to joinVaarst and become part of ourteam.

We value the diversity of ourteams and are committed to supporting and welcoming individualsfrom all backgrounds knowing that every perspective is a valuablepart of our success. Should you require any reasonable adjustmentthroughout the recruitment process please do not hesitate to let amember of the Talent team know.

Bepart of a technology company making a positive impact applynow

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