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Technical Support Engineer
3 months ago
This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.
Due to increased demand, our client now has a requirement for a Customer Technical Support Engineer.365 Resourcing are the preferred supplier to Mazak.
The roles and responsibilities of the Customer Technical Support Engineer role are:
- An Engineer with Electrical or Mechanical knowledge and understanding of Mazak machine tools.
- Experienced in Mazatrol controls, machine operations and axis movements.
- Understanding of Mazak product range of machines.
- Desk based role supporting Customers in the field.
- Experienced of fault diagnosis.
- Understanding Mechanical drawings and schematic electrical drawings.
- Understanding the structure of machines and how they work.
- Working alongside current engineers supporting customer requirements.
- Identification of parts from current manuals.
- Creating incidents for workflow within the team.
Person Specification:
- Computer literate.
- Committed.
- Flexible working.
- Customer facing.
- Can communicate with customers at all levels.
- Report writing.
- Administration.
- Excel/ PowerPoint/ Word.
- Team Player.
- Polite.
The successful candidate can also expect the following:
- Join a successful, multinational manufacturing company.
- Excellent career potential.
- Benefits that include pension, 25 days holiday, death in service, free uniform, free parking and also a subsidised restaurant at HQ in Worcester.
- Excellent salary and overtime potential as role will involve working to customer demands.
- Working hours are Monday to Friday 8-15am to 16-30 pm with additional overtime when required and weekends when required.
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