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GP Receptionist

3 months ago

HoughtonLeSpring, Durham, United Kingdom West Rainton Surgery Full time

Job summary

West Rainton Surgery is an NHS GP Practice with a population of around 6,000.

We are looking for a full time GP receptionist to join our wonderful team. We are flexible in the role to be an apprenticeship or an experienced receptionist, the post is open for all to apply.

Main duties of the job

Greeting & Directing patients and othervisitors within the surgery

Checking in patients using electronic system

Making appointments

Ensure that patients without anappointment but need urgent consultations are seen in accordance with thepractice policy.

Accepting and handling specimens

Dealing with requests for home visits

Registering new patients, temporary patients,emergency patients and those requiring immediate treatment

Keeping the room availability book upto date

Telephone Duties

Makingappointments

Giving outtest results

Dealingwith requests for visits and recording them on the computer

Telephoningother agencies as needed

Ordering ofambulances in an emergency General Filing of Medical Records

Opening and processing the post

Contacting patients who need to be seen regarding test results, hospital lettersor for a medication review.

Entering patient information on to the computer

Keeping waiting room and reception tidy, ensurethat a stock of patient leaflets etc are always available.

Showing apleasant and cheerful manner to patients at all times

Ensure total confidentiality, adhering to the NHS Code of Confidentiality thatno information about patients, either medical or personal is disclosed topersons other than those employed by or attached to the practice for whom suchinformation is relevant.

Such other duties as requested by the Practice Manager or as agreed withDoctors

About us

We are a friendly, well supported practice located in West Rainton. We are proud of our team and looking forward to develop and expand our team to improve our services to our patients.

Job description

Job responsibilities

Provide reception service to allpractice contacts including staff, patients and members of the public.

To provide high quality administrativesupport to the Practice

Represent the practice in a friendlyand professional manner

Principle Duties

Reception Duties

Greeting & Directing patients and othervisitors within the surgery

Checking in patients using electronic system

Making appointments and giving out appointmentcards

Ensure that patients without anappointment but need urgent consultations are seen in accordance with thepractice policy.

Accepting and handling specimens

Dealing with requests for home visits

Explain practice procedures and formalrequirements to new patients and those seeking temporary services, ensureprocedures are complete

Registering new patients, temporary patients,emergency patients and those requiring immediate treatment

Keeping the room availability book upto date

Telephone Duties

Makingappointments

Giving outtest results

Dealingwith requests for visits and recording them on the computer

Taking messages for doctors and nurses and otherstaff and recording them on the computer

Telephoningother agencies as needed

Opening and processing the postOpening and processing the postOrdering ofambulances in an emergency General Filing of Medical Records

Opening and processing the post

Contacting patients who need to be seen regarding test results, hospital lettersor for a medication review

Entering patient information on to the computer

Keeping waiting room and reception tidy, ensurethat a stock of patient leaflets etc are always available.

Showing apleasant and cheerful manner to patients at all times

Ensure total confidentiality, adhering to the NHS Code of Confidentiality thatno information about patients, either medical or personal is disclosed topersons other than those employed by or attached to the practice for whom suchinformation is relevant.

Such other duties as requested by the Practice Manager or as agreed withDoctors

Person Specification

Qualifications

Essential

See person specific for more information