IT Service Desk Technician
2 weeks ago
IT Service Desk Technician
Permanent
Plymouth
Salary:
£21,000 + Benefits (e.g. Long service awards & Employee discount)
DK recruitment are looking for a IT Service Desk Technician to join their clients incident team, resolving hardware and software issues with flexible/ hybrid working options.
Key Responsibilities
- Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
- Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
- Provision of technical support on till systems and all related hardware, software and data networks.
- Ability to assess technical errors and determine a resolution process around till peripherals.
- Followup on issue resolution via communication with front end customers
Knowledge / Experience
- 1+ year working in an IT support provision.
- Previous experience working in a customer facing role.
- Knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.).
- Good understanding of overall technology concepts and terminology.
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