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IT Support Technician

3 months ago

Plymouth, Plymouth, United Kingdom Proactive Appointments Full time
**IT Support Technician

Plymouth & South West - Hybrid working


Our Client based in Plymouth, Devon are looking for a 1st Line support technician to join the team on a contract basis.

You will be working on the service desk to diagnose and solve technical queries in order to support customer across the UK and EMEA region.


Responsibilities:

  • 1st line technical support
  • To ensure all customer tickets are logged into the support desk system
  • To gather all relevant information and ensure all necessary data has been provided for troubleshooting
  • To investigate and resolve customer queries in a professional and empathetic manner
  • To engage with Customers after initial diagnosis and ensure all relevant data has been gathered
  • To resolve and close tickets within the terms of the SLA & Support Contracts
  • To keep the Customer updated on progress at all times
  • Escalation of complex tickets to the appropriate senior member of the team
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