Probation Adviser

6 days ago

Dover, Kent, United Kingdom Migrant Help Full time £24,602

Job Title:
Helpline Adviser Tier 1

Salary:
£24,602 (pro rata), Increasing to £27,700 following successful completion of a 6 months probation period

Job Type:
Part time (varying hours available currently part time hours are available Monday to Wednesday), Fixed Term 9 Months

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

We are looking for Helpline Advisers to join our call centre in Dover on a 9-month fixed-term contract. There will be a potential for the role to be made permanent or extended.

You will work as part of a vibrant and committed telephone Helpline team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK.

Efficiently and empathetically handle inbound calls from our clients, working as part of the helpline team in an ever changing, fast-paced setting, dealing with varied queries about asylum support, compliance with all applicable and regulatory requirements, policies, and procedures to provide the correct advice and guidance ensuring resolution at first point of contact
Work closely with colleagues and other departments within Migrant Help to ensure applications for support are dealt with accurately and swiftly
Attend regular coaching/mentoring sessions, 1-2-1's, team meetings, training, and appraisals
High level of motivation, resilience, and emotional intelligence

We work in a supportive environment, providing in-depth training on regulatory standards and Migrant Help procedures and policies as well as committing to the Office of the Immigration Services Commissioner (OISC) good practice
Our helpline call centre is open Monday to Friday, you will work your contracted hours on rotational shifts between 8am and 8pm

This role is based in our call centre in Dover where all relevant training will be delivered, there is the potential for a hybrid working pattern which is reviewed on an individual basis.

As part of the application process you will be asked to complete 2 video application questions. Flexibility and work life balance
Additional holiday entitlements
Non-contributory pension scheme

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Client Advisor, Senior Advisor, Enquiries Advisor, Client Service, Customer Services, Customer Service Representative, Customer Advisor, Customer Support, Customer Services Officer may also be considered for this role.

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