Customer Support Assistant

1 week ago


Maidstone, Kent, United Kingdom Kent County Council Full time
Advert

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities.

Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group - from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers. Prior library experience isn't essential - it's much more important that you're friendly, outgoing and approachable.


If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.


21 hours per week are worked across a range of hours including every Saturday, and you may be required to undertake periods of lone working, as well as working at other locations across the Maidstone Library district.

As a Kent County Council employee you will enjoy the following great benefits:

  • 27 days annual leave rising to 29 after 5 years, plus bank holidays.
  • Competitive salary.
  • Local Government Pension Scheme.
  • Opportunities for training and professional development.
  • A wide range of health and wellbeing support.
  • Good work/life balance.
  • Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.
This post is considered by KCC to be a customer-facing position.

The Council therefore has a statutory duty under Part 7 of the Immigration Act to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements.

The appropriate standards are set out in the Job Description/Person Specification.

Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.

Interview dates:
Week commencing 24 June 2024

Start date:

TBC
Contact Details
For more information on this role, please contact:
Ann Woodberry, Customer Service Officer on or Louise Hadfield, Customer Service Officer on

About The Company
Work that works for you and us - let's talk flexibility
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