Technical Quality Specialist

2 weeks ago


London, Greater London, United Kingdom Figma Full time

As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with our internal teams to elevate the Figma experience for all of our customers .

You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Product, and Engineering.

We are looking for a Technical Quality Support Specialist who is an advocate for quality improvements to enable great end-to-end experiences for the people and businesses using Figma.

The ideal candidate will have a background with strong test experience, be comfortable collaborating in a fast-paced and often ambiguous environment, while demonstrating leadership, technical competence, and a passion for quality.

Troubleshoot complex customer inquiries to accurately diagnose, effectively communicate, and report bugs found to our Engineering teams.

Act as a designated point of contact for critical technical issues raised by customers and our internal teams, proactively engaging the appropriate partners, like Engineering and Product, and owning customer communication through to solution.

Make recommendations for tooling and process improvements to help with how the team manages and diagnoses bugs.

Work with the Product Support Learning and Performance team as a subject matter expert to develop documentation and training materials for future Technical Quality Specialists.

Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements.

Experience working in a close partnership with Engineering and Product.
~ Troubleshooting/Debugging experience on different platforms (Mac, Windows, iOS, and Android).
~ You're motivated by experimenting, building, working inside and outside the team, and are confident through times of change and ambiguity.

Experience working with design tools like Figma, Adobe XD, Sketch, and/or Framer and a passion for UX/UI design.

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