Insight Telephone Agents

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

Insight Telephone Agents

Location:
The Core, Bath Lane, Newcastle Helix,

Salary:
£10.90 per hour

25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm). Please note, you will be required to work three to four evenings per week.

Who are we?


Explain is an established market research agency based at The Core, set within Newcastle Helix and situated in the heart of Newcastle City Centre.


Our team is made up of leading qualitative and quantitative researchers, and a team of dedicated telephone researchers who operate in our Insight Hub Contact Centre based at the Core.


Explain is its
people, and they are at the core of what we do and the valuable Insights we provide to our clients.

We embrace the importance of collaboration, teamwork and celebrating our collective successes.

The Role, typical tasks will include.
Our in house qualitative and quantitative researchers will develop innovative telephone research-based questionnaires in line with client requirements.

As Insight telephone agents, you will work on various projects and your primary responsibilities will be (not exhaustive):


Making telephone calls to respondents through the completion of a scripted questionnaire in a professional and timely manner, maintaining set targets at all times.


  • Recording all respondent comments 'real time' during the telephone call ensuring accurate reflection of discussion which supports further analysis and insight.
  • To manage and protect all customer information, this includes sensitive information in accordance with the relevant legislation and company procedures.
  • Ensuring contact with respondents is professional and upholds Explain core brand values.

What do we need from you

  • Previous experience in a customer facing role (Essential)
  • Experience of delivering inbound or outbound telephonebased customer service work (Essential)
  • A strong communicator, who is selfmotivated and passionate about delivering service excellence. (Essential)
  • Educated to at least GCSE level, including English.
  • Excellent written communication skills with the ability to reflect respondents' comments accurately and succinctly (essential)
  • Competent in the use of a PC with experience of using MS office tools such as outlook, word, and excel (essential)
  • Flexible, adaptable with the ability to respond to change to meet targets (Essential)

To Apply
Explain Market Research is an equal opportunities employer.

Job Type:
Part-time

Salary:
£10.90 per hour

Expected hours:
per week

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Ability to Commute:

  • Newcastle Upon Tyne (required)

Work Location:
In person

  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Telephone Agent (Part Time Saturday and one evening)Location: The Core, Bath Lane, Newcastle Helix (Office Based)Salary - £12.00 per hourGuaranteed Hours Contracts12 hours per weekHours Saturday 9am - 3pm and one evening either Tuesday, Wed or Thursday - 8pmApplications welcome from students, however, due to ongoing training must be able to attend...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    Insight Telephone AgentsLocation:The Core, Bath Lane, Newcastle Helix,Salary: £10.90 per hour (Rising to £12.00 per hour from Shifts: 25-30 hours per week. Shifts between - Mon, Wed (10am-7pm), Tues & Thurs (11am-8pm), Friday (9am-4pm) Sat (9am-1pm).Who are we?Explain is an established market research agency based at The Core, set within Newcastle Helix...

  • Insight Agent

    7 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE:as soon as you're availableFULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pm then Fri 9am - 1pm. Although there is felxibility available with start/finish times.PART TIME - Minimum 16 hours per week with shifts to be agreed with you but will include evenings.OFFICE BASED - Newcastle upon Tyne city centre. NE4 5TFFlexible...

  • Insight Agent

    7 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Explain Market Research Full time

    START DATE:Monday 27 February 2023FULL TIME - 36 hours per week - Mon & Wed 10am-7pm / Tues & Thurs 11am - 8pM/Fri 9am - 4pm / Sat 9am - 1pm. Although there is flexibility available with start/finish times once training is complete.PART TIME - Minimum 16 hours per week working between the shift patterns outlined aboveOFFICE BASED - Newcastle upon Tyne city...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Insight IAPT Full time

    We have an exciting opportunity to join our Clinical Referral Team (remote working)Vita Health Group and Insight IAPT are delighted to be launching a new clinical partnership, bringing together over 40 years of mental health experience, to support individuals and communities across Nottinghamshire. We are looking for pioneering, skilled clinicians to join us...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Verisure Full time

    Customer Booking Agent (Outbound) Quorum Business Park, Newcastle, NE12 8BU Shift Pattern: Monday to Friday between 9am - 6pm including paid break Holidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years service Verisure are looking for Customer Booking Agents to join our Outbound Contact Centre team in Quorum Business...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everything Managed Group Full time

    Responsibilities: Answer incoming calls from existing & new customers dealing with billing, collection and cancelation enquiries Answer online webchat to new and existing customers Process queries accurately to achieve the highest levels of customer service and minimise errors Update system consistently and accurately with all relevant information Maximise...

  • Call Centre Agent

    7 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northumbria Technical Services Ltd tas UK Service Full time

    Fixed term for 6 months.20 hours per week Part time Fixed term for 6 monthsMonday - FridayWeek 1: Hours 8:30 am to 12.30 pmWeek 2: Hours 1 pm to 5.00 pmNorthumbria Technical Services Ltd T/as UK Service is a leading award-winning, locally owned and operated domestic appliance service repair centre in the northeast.We are approved repairers for many...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Broadway Travel Service Full time

    An exciting opportunity has arisen for a Operations Consultant to join our growing team. This a full-time role based on a 40 hour per week (flexible to meet the needs of the business). The role is predominantly home based however you may be required to work periodically from our Newcastle office.Role SummaryThe main focus of the role is to assist customers...

  • Sales Valuer

    7 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Northwood Bowes Mitchell Newcastle Full time

    Northwood Estate Agent are currently recruiting for a Sales Valuer to join our expending group.We are looking for an enthusiastic, driven person who is looking to join a forward thinking company with great values.Previous experience in a similar role is essential.Salary: £24,000 per year plus commission and Company CarMain Duties: Provide accurate market...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CRM Students Full time

    Admin AssistantThis is a great opportunity to work onsite at a modern luxury student accommodation site in Newcastle,You will be responsible for promoting this stylish new building and networking with local students to help the team to achieve 100% occupancy. This is a full time Contract position working 37.5 hours per week Monday to Friday between 08:30am ...

  • Sales Administrator

    7 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom iamproperty & iamsold Full time

    Job descriptionUK leaders in property technology and pioneers of the Modern Method of Auction, we lead the market with our ecosystem of solutions, from CRM to auction and onboarding and sales progression. Our Next Gen Agency solutions are trusted by over 6000 Estate Agency branches to help accelerate their success.We currently have over 550 talented members...

  • Parking Clerk

    6 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom RCS RECRUITMENT LTD Full time

    JOB PURPOSE:To facilitate and operate all procedures and processes of the Notice processing and permit service.MAIN DUTIES: The following list is typical of the level of duties which the postholder will be expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required from time to time. Process Penalty...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    The Regional Rehabilitation and Mobility Service (RREMS) provides clinical engineering expertise to 12 wheelchair services across the North-east of England and North Cumbria. In addition to this post, the team comprises 13 Clinical Technologists in Rehabilitation Engineering, 2 Rehabilitation Engineering Technologists and 6 administrative staff. This...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom TSG Full time £20,000

    About the role: As an Infrastructure Support Engineer, you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting, and resolving tickets in relation to issues with customer infrastructure such as...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brook Street Full time

    Brook Street are looking for highly skilled Inbound Customer Service Advisors with start date ASAPto work for the renowned NHS Business Services Authority. They have an award-winning contact centre with global standard accreditation in the last 12 months.Successfully maintained a 2-star company to work for in the Best Companies annual survey. Excellent...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brook Street Full time

    Brook Street are looking for highly skilled Inbound Customer Service Advisors with start date ASAPto work for the renowned NHS Business Services Authority. They have an award-winning contact centre with global standard accreditation in the last 12 months.Successfully maintained a 2-star company to work for in the Best Companies annual survey. Excellent...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Connect Health Full time

    Job details:Job reference REQ001356Date posted 06/04/2023Application closing date 20/04/2023Location Newcastle upon TyneSalary BlankPackage- £21,450 per annum + Excellent BenefitsContractual hours 37.5Basis Full timeJob category/type BlankCustomer Service Advisor (Patient Care Advisor)£21,450 per annum + Excellent BenefitsQuorum Business Park, Newcastle...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Brook Street Full time

    Brook Street are looking for highly skilled Inbound Customer Service Advisors with start date 6th February to work for the renowned NHS Business Services Authority. They have an award-winning contact centre with global standard accreditation in the last 12 months. Successfully maintained a 2-star company to work for in the Best Companies annual survey....

  • Technical Lead

    7 days ago


    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Workingmums Full time £68,000 - £92,000

    Business Unit: Chief Operating Office Salary range: GBP68,000 - GBP92,000 per annum DOE + red-hot benefits Location: Remote - work from anywhere within the UK Contract Type: Permanent Live to inspire change. Live a life more Virgin. Our Team The BizApps Centre of Excellence (COE) is a key enabling function within the bank, promoting,...