Senior IT Support Analyst
2 weeks ago
Senior IT Support Analyst Position at Leading London Company
Are you ready to elevate your IT support career? We are looking for a proactive Senior IT Support Analyst to join our dynamic team in London. As a Senior IT Support Analyst, you will have a crucial role in maintaining our IT infrastructure, providing top-notch technical support, and leading complex projects.
You'll be based in Twickenham, London, with the chance to advance your career and enhance your technical expertise in a bustling environment.
Key Responsibilities:
- Offer expert technical support to address escalated IT issues promptly and efficiently.
- Collaborate with various teams and external vendors to provide comprehensive IT solutions.
- Perform detailed analysis of IT systems, pinpointing areas for enhancement and implementing innovative solutions.
- Stay proactive in monitoring IT trends, suggesting strategies to boost system performance and security.
- Oversee the implementation of cybersecurity measures to protect our digital assets.
- Guide and support junior IT support employees, promoting continuous learning and professional growth.
- Contribute to the creation and execution of IT policies, procedures, and best practices.
Qualifications:
- Demonstrated experience in a senior IT support role, with a proven track record in resolving complex technical issues.
- Proficiency in troubleshooting hardware, software, and network issues.
- Advanced understanding of cybersecurity principles and practices.
- Outstanding communication skills to engage effectively with stakeholders at all levels.
- Solid analytical and problems-solving capabilities.
- Pertinent certifications like CompTIA A+, Network+, Security+, or ITIL would be beneficial.
Exciting Growth Opportunities Available
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