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Senior IT Support
3 months ago
Senior IT Support Analyst required by my leading London client.
Are you ready to take your IT support career to the next level? We are seeking a dynamic Senior IT Support Analyst to join our innovative team. As a Senior IT Support Analyst, you will play a pivotal role in ensuring the smooth operation of our IT infrastructure, providing high-quality technical support, and spearheading complex projects.
You will be working on site in Twickenham, London and be given the opportunity to develop you career and technical knowledge in a busy environment.
Key Responsibilities:
- Provide expert-level technical support to resolve escalated IT issues and challenges promptly and effectively.
- Collaborate with cross-functional teams and third-party vendors to deliver comprehensive IT solutions.
- Lead in-depth analysis of IT systems, identifying areas for improvement and implementing innovative solutions.
- Pro actively monitor and analyze IT trends and developments, recommending strategies to enhance system performance and security.
- Drive the implementation of cybersecurity measures and controls to safeguard our digital assets.
- Mentor and coach junior IT support staff, fostering a culture of continuous learning and professional development.
- Contribute to the development and implementation of IT policies, procedures, and best practices.
Qualifications:
- Proven experience in a senior IT support role, with a strong track record of successfully resolving complex technical issues.
- Expertise in troubleshooting hardware, software, and network problems.
- Advanced knowledge of cybersecurity principles and practices.
- Excellent communication skills with the ability to interact confidently with stakeholders at all levels.
- Strong analytical and problem-solving abilities.
- Relevant certifications such as CompTIA A+, Network+, Security+ or ITIL are a plus.
Excellent promotional opportunities