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Site Systems Support Specialist
3 months ago
Role: Site Systems Support Specialist- EGOTM
Location: Blackburn, BB1 2FA – Office Based
Contract: Full-Time Hours / Permanent
Salary: Dependant on Experience
Company: EG Group
This is an EG On The Move vacancy.
About the Role...
We have an exciting role open for a proactive individual to join us at EG On The Move as a Site Systems Support Specialist You will play a crucial role in ensuring the operational readiness of our technology before its deployment to sites. You will also act as a frontline responder for technical or site issues, providing critical support to our team and ensuring that all equipment is configured and performing to the highest standards.
This position involves the procurement, configuration, and testing of store equipment, maintaining thorough documentation, and supporting technology at new store openings. The successful candidate will leverage their expertise and proactive approach to minimize downtime and significantly enhance the overall productivity of the business.
Duties & Responsibilities
Order and manage inventory of site technology equipment, including payment systems and kitchen management tools. Conduct configuration and rigorous testing of equipment prior to installation to ensure compliance with specifications. Maintain accurate and detailed documentation of technology setups, configurations, and modifications. Provide technical support during new store openings, ensuring technology systems are operational and staff are trained in their use. Offer ongoing support for existing store technology, troubleshooting issues related to payment systems and kitchen management software. Collaborate with IT colleagues to update and enhance technology configurations as needed. Ensure all activities adhere to company IT standards and industry best practices.This list is not exhaustive and may be added to or amended from time to time
Candidate Requirements
Experience in managing and configuring retail and restaurant technology systems, with a focus on POS, printer, payment and kitchen management systems Strong organizational skills Ability to manage multiple tasks efficiently Excellent problem-solving skills and attention to detail. Proven ability to document processes and maintain high standards of compliance. Strong interpersonal and communication skills Capable of explaining technical details to non-technical staff. Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card – 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health – 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Café - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye TestWho Are EG On the Move
EG On the Move is a leading UK-based petrol forecourt and convenience retailer, headquartered in Blackburn, Lancashire. Formerly part of the EG Group, the company operates a vast network of stores offering a range of products and services, including fuel, foodservice, grocery, and merchandise. Known for integrating traditional fuel services with modern retail conveniences, EG On the Move features state-of-the-art EV charging stations and partners with leading food brands like Starbucks and Subway. Their strategic locations and focus on sustainability and customer convenience position them as market leaders, committed to innovation and excellence in the retail sector.
