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Case Progression Officer

3 months ago

Milton Keynes, Milton Keynes, United Kingdom Nustaff Full time

The overall purpose of the role is to: facilitate the effective progression of all cases from charging decision to trial, working closely with internal police units, CPS and Courts to ensure productive use of judicial time and other resource through early identification of issues that might delay the Court.


KEY ACCOUNTABILITY AREAS:
Define the important aspects of the role for which the job holder is responsible for results or outcomes.

The key result areas in the role are as follows:

  • Accountable for the processing of receipt of Court results, identify cases for upgrade and provide early notification of results to Officers.
  • Contribute to the efficiency of information by entering, updating, retrieving and filing/disposal computer/digital and manually stored case filed information using appropriate systems and databases. Ensure that they are accurately maintained and within the agreed timeframes.
  • Use appropriate IT systems to monitor scheduled work to ensure timeliness of files and escalate issues to supervisors and Team Leaders within FAST that might cause delays in the preparation of files.
  • Communication with Officers, Justice Gateway and ERO's, to progress the file in accordance with organisation timeframes.
  • Act as a central point of contact for all Agencies and provide information on repeat issues to the CJ Operational Manager for feedback to Officers and discussion at Multi-Agency meetings.
  • Provide appropriate information on disclosure, treating each case individually on its own merits, ensuring information only released to relevant parties within the confines of the Data Protection Act and other legislation.
  • Provide a consistently high quality customer service, challenging working practises and making recommendations for improvement, whilst continually working towards the aims and objectives of the department and the organisation

Job Types:
Full-time, Temporary contract

Salary:
£11.00-£13.00 per hour

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Milton Keynes: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's (preferred)

Work Location:
In person