Junior Claims Technician

1 week ago

Norwich, Norfolk, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

About DUAL Asset

Since 2013, DUAL Asset has been on a mission to shake things up in the world of asset and transactional insurance solutions. Insuring over £600bn worth of real estate, inheritance and share assets in over 52 countries, you can trust us to manage risk and help make your deals happen.

Part of the DUAL Group, the world's largest international underwriting agency, we have a longstanding reputation for underwriting expertise and in-depth technical knowledge.

Details

Hybrid in London or Norwich, also open to remote

Role Definition

We are a small but busy team with a varied workload and are looking for someone to take responsibility for the administrative functions of the claims handling process. The role will also involve a personal caseload of small and uncontentious claims, with the ability to learn on the job and progress within the team in time.

A junior but critical role in the team, your responsibilities will allow the Claims Technicians to focus on technical and contentious claims that require significant time and focus. Your contribution will be key to the team's success and value to the wider business unit.

Key Responsibilities / Accountabilities

  • To be responsible for the administrative duties of the team including, but not limited to:
    • Logging and acknowledging new claim notifications.
    • Performing sanctions checks.
    • Updating the various claims bordereaux.
    • Processing invoices and payment requests.
    • Preparing files for audits and complaint referrals.
  • Supporting the Head of Claims with data collection for MI and other reporting.
  • Obtaining documents for the team (e.g. policies, referral forms etc.).
  • Providing other support to the team as required.
  • To manage personal caseload of small and uncontentious claims, always maintaining an excellent standard of professionalism and service in written and verbal communications.
  • To ensure that claims are handled in line with expected standards and in accordance with binding authority agreements with Insurers and regulatory and legal requirements.
  • To provide regular reports to the Head of Claims regarding the progress of personal caseload.
  • To provide status reports to the Insurers regarding matters falling outside delegated claims handling authority.
  • To develop good working relationships with our claims contacts at the various Insurers.
  • To identify and report claims trends to the Head of Claims.

Skills and abilities needed to perform role

  • Self-motivated with a willingness to learn and develop.
  • The ability to work independently and efficiently is a key skill required for this role, whilst remaining a team player.
  • Good organisational skills and ability to set realistic deadlines.
  • Good analytical skills and the ability to identify solutions to problems in a timely matter.
  • Methodical, accurate and strong attention to detail.
  • Ability to communicate effectively and confidently with internal and external contacts.
  • Competent IT skills with a focus on Excel.
  • Resilient and calm under pressure.

Knowledge and Experience

Ideal candidate would have experience in claims administration and/or claims handling, or as a legal indemnity or other liability class underwriter.

Candidates with less experience must be prepared and capable of learning on the job.

Compliance & Regulatory Responsibilities

  • Remain compliant with FCA requirements.
  • Obtain appropriate approvals to ensure compliance with company policy, binding authority agreements and regulatory requirements and rules.
  • Ensure that own performance, HR and Training and Competence records are up to date and meet the Company's requirements.
  • Maintain accurate records and deal with correspondence appropriately.
  • Operates in an honest, professional, and ethical manner.

Professional Qualifications

  • Educated to A level standard - Grade A-C (or equivalent)
  • Progression towards gaining professional qualifications is desired, but not essential.

Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:


• An employee-ownership model

• Aligned external investors

• The trust and integrity born of friendship

• Expertise

• Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion


At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Permanent#LI-DNI

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