![Post Office](https://media.trabajo.org/img/noimg.jpg)
Customer Marketing Manager
2 weeks ago
Salary: Competitive plus great benefits
Grade: 3B
Reporting Line: Senior Marketing Manager
Contract Type: Permanent
Location: London/Hybrid (1-2 days per week in the office)
Closing Date: 17th June 2024
As a Customer Marketing Manager you will primarily responsible for creating and delivering Customer Marketing (CRM) campaigns through a range of direct marketing channels including e-mail, direct mail and SMS. You will test and optimise campaigns across all channels aimed at increasing cross sell, upsell and retention across the Post Office customer base and work with external agencies to ensure high quality delivery of creative solution.
You will manage a range of internal stakeholders to improve the integration between different product categories and marketing teams and approve all content in line with our financial approval process. All of Post Office's products and services will fall under the role's remit so plenty of opportunity to manage campaigns with a broad customer base.
What we can do for youNow, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
• Up to 10% on target bonus opportunity
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities
Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.
What you'll need to succeedTo be successful in this role you will need to have a strong background in a similar CRM role. You will also need to possess:
• Ideally 5 years experience in a CRM role
• Experience with Adobe Campaign and Salesforce would be of benefit
• Be confident with data and analysis and have a hands on approach to CRM design and implementation
• Be commercially driven, customer obsessed and have strong stakeholder engagement skills
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.
Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.
-
Senior Customer Experience Manager
2 weeks ago
Epsom, Surrey, United Kingdom Barchester Healthcare Full timeThe customer experience team have an exciting position for a Senior Customer Experience Manager to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping and customer experience design and implementation of improvement...
-
Marketing Executive
2 weeks ago
Epsom, Surrey, United Kingdom Nuffield Health Full timeHEAD OFFICEMarketing ExecutiveMarketing ExecutiveHybrid Working - Epsom | Communications | Permanent | Full TimeCompetitive salary, depending on experience37.5 Weekly HoursNuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes - we'll do...
-
Senior Customer Experience Manager
2 weeks ago
Epsom, Surrey, United Kingdom Barchester Healthcare Full timeThe customer experience team has an exciting opportunity for a Senior Customer Experience Manager to join the Barchester family. This role is key in shaping and enhancing the customer journey at various stages of the pre and post-admission experience, ultimately contributing to the growth and reputation of Barchester as a top-tier care home provider. ...
-
Marketing Assistant
2 weeks ago
Epsom, Surrey, United Kingdom Reed Full timeMarketing Assistant Company Name: Revealing Your Potential About the company: A leading educational institution dedicated to nurturing young minds and shaping future leaders. Location: Oxshott, Surrey Hours: 8:00 - 17:00 (Flexibility can be provided) Employment Type: Full Time, Permanent Salary: Dependant on experience Job Description: Implement and execute...
-
Customs Assistant Team Manager
2 weeks ago
Epsom, Surrey, United Kingdom Lidl - Head Office Full timeSummary£41,800 up to £51,700 per annum* | 30 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work. Just like you.Working at the heart of Lidl's Customs &...
-
Customs Assistant Team Manager
4 weeks ago
Epsom, Surrey, United Kingdom Lidl - Head Office Full timeSummary£41,800 up to £51,700 per annum* | 30 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're curious, collaborative, and ready to make a tangible impact on where we work. Just like you.Working at the heart of Lidl's Customs &...
-
Customer Service Representative
2 weeks ago
Epsom, Surrey, United Kingdom Carlton Recruitment Full timeBenefits: Scaled pension scheme up to 16% Holiday allowance 23 days rising to 27 with service Parking permit for a local car park Discretionary bonus based on both the company & your performance Staff monthly draw, Perkbox Bupa Private Medical Insurance Bupa Cash plan Professional study financial support Volunteer day per year Life assurance 4x salary...
-
Customer Solutions Executive
2 weeks ago
Epsom, Surrey, United Kingdom Tate Full timeCustomer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefitsAre you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.Maybe you have been working within another position incorporating customer service...
-
Account Manager
2 weeks ago
Epsom, Surrey, United Kingdom On Target Recruitment Ltd Full timeThe Company: One of the leading manufacturers in the UK.Global presence with a multi-billion-pound turnover.Very high staff retention.Best in class training & development.The Role of the Account Manager: Selling a range of medical gases, associated equipment, engineering services & new digital cylinders and cylinder tracking systems.Selling to estate...
-
Customer Experience Officer
1 week ago
Epsom, Surrey, United Kingdom Graham Rose Recruitment Full timeCUSTOMER EXPERIENCE OFFICER in EPSOM, SURREY - CLIENT SIDE - 35 HOUR WEEK - 33 DAYS HOLIDAY (inc. Bank Hols) - up to £28,400pa - FLEXIBLE WORKING (currently 3 days at home, 2 days in office) - ENHANCED MATERNITY PAY - LIFE ASSURANCE - TRAINING& DEVELOPMENTA leading Social Housing provider requires a Customer Experience Officer on a Permanent basis in the...
-
Customer Experience Officer
1 week ago
Epsom, Surrey, United Kingdom Service Care Solutions - Housing Full timeJob title - Customer Experience OfficerLocation - Epsom, KT17Contract -PermanentHours - Full time 35 hours per week (Monday - Friday)Salary - Up to £28,400 (dependant on experience)Start Date:ASAPI am currently recruiting for a Customer Experience Officer on behalf a client based in Epsom. You will need outstanding customer service skills, along with...
-
Retail Duty Store Manager
2 weeks ago
Epsom, Surrey, United Kingdom Boots Full timeAbout the opportunity As a Store Manager – Hub, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, through the delivery of the company plan in each of your stores. You will deliver a first class customer experience at every step of the customer journey through your team and ensure...
-
Store Manager
2 weeks ago
Epsom, Surrey, United Kingdom The Boots Company PLC Full timeAbout the opportunity As a Store Manager – Hub, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, through the delivery of the company plan in each of your stores. You will be an advocate for Boots Opticians and passionate about our people and customers. You will deliver a first...
-
Account Manager
2 weeks ago
Epsom, Surrey, United Kingdom On Target Recruitment Ltd Full time £45,000The Company:One of the leading manufacturers in the UK.Global presence with a multi-billion-pound turnover.Very high staff retention.Best in class training & development.The Role of the Account Manager:Selling a range of medical gases, associated equipment, engineering services & new digital cylinders and cylinder tracking systems.Selling to estate...
-
Shipping Manager
1 week ago
Epsom, Surrey, United Kingdom Pod Talent Ltd Full timeShipping ManagerOffice based, EpsomUp to £40k Pod Talent are excited to be working with a fantastic food commodities business based in Epsom, who are looking for a Shipping Manager to join their collaborative and close knit team. You will be exposed to global markets , working with freight forwarders, and arranging customs clearance processes, communicating...
-
Customer Service Coordinator
1 week ago
Epsom, Surrey, United Kingdom Nuffield Health Full timeHEAD OFFICECustomer Service CoordinatorCustomer Service CoordinatorHybrid / Epsom Support Centre | Service Centre | Permanent | Full Time hours per weekCompetitive salary, depending on experienceAnticipated start dates: 20th February, 20th March and 17th April 2023Nuffield Health is the charity that's building a healthier nation, one day at a time. From...
-
Customer Service Officer
2 weeks ago
Epsom, Surrey, United Kingdom Service Care Solutions - Housing Full timeJob Title: Customer Service OfficerLocation: Epsom, KT17Contract: TemporaryHours:Full time, 35 hours per week (Monday - Friday)Office based for first few weeks then transition to hybrid working after training periodStart Date: ImmediateI am currently recruiting for a Customer Service Officer on behalf of a client based in Epsom. You will need exceptional...
-
Vehicle Compliance Manager
2 weeks ago
Epsom, Surrey, United Kingdom LinkPoint Resources Limited Full timeWe specialize in recruiting top-tier candidates in the Manufacturing sector. We currently have a fantastic opening for a skilled Vehicle Compliance Manager / Homologation Engineer. This individual will play a crucial role in ensuring that our manufacturing operations comply with all necessary regulations and uphold industry standards.Perks include Company...
-
Property Manager
2 weeks ago
Epsom, Surrey, United Kingdom Worth Recruiting Full time £19,000 - £30,000Worth Recruiting Property Industry Recruitment PROPERTY MANAGER Residential Lettings Location: Epsom, KT19 Salary: GBP30k Position: Permanent Full Time We are seeking a highly organised, experienced residential Property Manager to join a successful, professional, local independent estate agent in the Epsom area. You must have Property Management...
-
Contact Centre Advisor • Customer Services
2 weeks ago
Epsom, Surrey, United Kingdom Nuffield Health Full timeContact Centre CoordinatorHybrid Epsom Support Centre | Service Centre | Permanent | Full Time | 37.5 x Hours A Week | Competitive Salary, DOE | Excellent Company BenefitsNuffield Health is the charity that's building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we'll do...