Front Office Assistant

1 week ago

Glasgow, Glasgow City, United Kingdom Marriott International, Inc. Full time
The Glasgow Marriott Hotel is hiring for a
Front Office Associate. This is your opportunity to develop yourself in the hospitality industry and become part Marriott International.

In your role as Front Office Associate you will be responsible for...

  • Processing all guest checkins by confirming reservations, assigning rooms, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping to track readiness of rooms for checkin.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures),
  • Identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Cash guests' personal checks and traveler's checks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

You will be expected to...

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

The benefits you will receive are...
Marriott is the world's largest hospitality employer
- so career development and growth is a key focus here.

There are some world class benefits available to you too:

  • International discounted hotels for you and your friends and family in over 7000 hotels worldwide
  • Free Gym use
  • 20% off Food & Beverage in Marriott Hotels
  • Complimentary; meals on duty, Tea & Coffee, Car Parking.
  • Online benefits portal to include; discounted Cinema Tickets, shopping vouchers, days out and holiday discounts.
  • Limitless Marriott Learning and Development tools to progress within your career.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Schedule:

  • Weekend availability

Work Location:
One location

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