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Front of House

3 months ago

Glasgow, Glasgow City, United Kingdom CBRE Full time

Front of House & Senior Administrator

Job ID

Posted

  • 29May2024
    Service line
  • Advisory Segment
    Role type
  • Fulltime
    Areas of Interest
Administrative

Location(s)
Glasgow - Scotland - United Kingdom of Great Britain and Northern Ireland

This position is full time, permanent and based in our Glasgow office.

General Description


The Front of House and Senior Office Administrator position is a dual role which will provide an efficient service to all staff, clients and guests, in line with CBREs vision and values.

This is an integral role in ensuring the smooth running of the client space, office and mailroom.

This is a varied position, with scope for progression within a small department which supports all key areas of the business.


Main Tasks & Responsibilities
Front of House duties, with shared responsibilities for the below:

  • Meeting, greeting and attending to the needs of our clients to ensure a superb customer service experience
  • To build a good rapport with all clients & staff and resolve any complaints or issues quickly, to maintain a highquality service
  • Collection of daily mail and signoff for deliveries to main reception and redirection where required
  • To assist in always keeping the reception area presentable
  • Setup meeting rooms to a high standard for clients and senior team
  • Book meeting rooms through central program and coordinate with teams to ensure appropriate rooms are allocated with efficient requirements
  • Ensure that all meeting room bookings and cancellations are processed efficiently
  • Liaise with local catering company for inhouse events and meetings

Senior Office Administrator duties, with shared responsibilities:

  • Organisation and distribution of incoming mail, introducing efficiencies where possible
  • Issuing outgoing mail to clients, tenants and staff
  • Invoice processing for office overheads
  • Assisting the Office Manager with the H&S aspects of the office (update online portal and assist with internal & external audits)
  • Keep weekly stock of office supplies and place orders when necessary
  • Processing and physical banking of cheques for the cash team 3 days per week
  • Organising and arranging local and international travel for the senior team
  • Maintain team mailbox, responding to queries timely
  • Arranging secure access and locker allocations for new starts to the business

Additional:

  • Adhere to all fire safety test procedures and assist in the evacuation process in the event of a fire
  • Undertake any other adhoc duties relevant to the post as and when required by request of the office manager or senior team (powerpoint presentations, letter typing, mail merges, internal event planning, diary invites etc)
  • Complete all annual training as required

Skills & Experience

  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm under pressure and to multitask during busy periods
  • The ability to work unsupervised confidently
  • Excellent interpersonal skills at all levels
  • Good team working skills